Melissa Mendoza
Manteca,CA
Summary
Results-driven professional prepared for this role with strong focus on collaboration and achieving results.
Expertise in applying analytical skills, problem-solving, and attention to detail to deliver impactful outcomes.
Known for adaptability, reliability, and effective communication in dynamic team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dr.Surrender/OBGYN
Stockton, California
06.2023 - 11.2023
- Assisted in patient intake and ensured accurate medical record documentation.
- Prepared examination rooms and maintained cleanliness and organization of supplies.
- Scheduled patient appointments and managed follow-up communications effectively.
- Administered medications and vaccines under supervision while adhering to protocols.
- Conducted basic laboratory tests and processed samples for analysis.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Front Desk Receptionist
Western Dental & Orthodontics
San Jose
10.2022 - 04.2023
- Greeted patients warmly upon arrival to create a welcoming atmosphere.
- Managed appointment scheduling using practice management software efficiently.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
- Maintained patient records with accuracy and confidentiality in compliance with regulations.
- Handled billing inquiries and processed payments at the front desk effectively.
- Ensured waiting area remained clean and organized for patient comfort and satisfaction.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
Behavior Technician
Palo Alto Unified
Palo Alto, California
08.2021 - 08.2022
- Implemented individualized behavior intervention plans for students with special needs.
- Assisted teachers in managing classroom behavior and fostering a positive learning environment.
- Collaborated with multidisciplinary teams to develop effective strategies for student support.
- Collected and documented data on student progress toward behavioral goals.
- Conducted one-on-one sessions to reinforce coping skills and appropriate behaviors.
- Maintained communication with parents regarding student behavior and progress updates.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
Teacher's Assistant
Action Day Primary Plus
San Jose, California
06.2019 - 06.2021
- Assisted teachers in preparing classroom materials and lesson plans.
- Supported individual student needs through personalized attention and encouragement.
- Supervised students during activities, ensuring a safe and engaging environment.
- Maintained classroom organization, including cleaning and arranging supplies.
- Communicated regularly with parents regarding student progress and needs.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development.
Education
Certificate - Medical Assistant
Carrington College
Stockton, CA07-2023
High School Diploma -
Broadway High School
San Jose, CA06-2017
Skills
- Patient intake
- Verbal and Written Communication
- Medical record management
- Vital sign assessment
- Problem solving
- Team collaboration
- Conflict resolution
- Time management
- Appointment scheduling
- Fast Learner
Languages
Spanish
Full Professional
Certification
American Heart Association- CPR
Timeline
Medical Assistant
Dr.Surrender/OBGYN
06.2023 - 11.2023
Front Desk Receptionist
Western Dental & Orthodontics
10.2022 - 04.2023
Behavior Technician
Palo Alto Unified
08.2021 - 08.2022
Teacher's Assistant
Action Day Primary Plus
06.2019 - 06.2021
Certificate - Medical Assistant
Carrington College
High School Diploma -
Broadway High School