Melissa Meyer
Danforth,IL
Summary
I have worked in restaurants since I was very young. I also worked at Walmart and was quickly moved to positions with more responsibility. I worked as a csm, layaway, cashier, helped with nightly reports and accounting. I am a quick learner, easy to get along with. I have been a stay at home mom for the past 17yrs. Aside, from helping my husband with his company. I am eager to get back to work. I think this would be an opportunity to do that.
Overview
27
27
years of professional experience
Work History
Customer Service Manager
Walmart
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Delivery Call Coordinator
Self Employed Services
Danforth , IL
05.2017 - Current
- Managed carrier performance with timely dispatch and delivery of outbound, inbound and interplant orders.
- Prioritized job responsibilities to meet aggressive deadlines and resolve delivery issues.
- Identified discrepancies in shipping and transportation scheduling parameters.
- Resolved dispatch or delivery issues with shippers, receivers and transportation partners.
- Coordinated daily partnering with customer service, receivers and shippers to regulate on-time pick-up and delivery.
- Worked closely with personnel, customers and contractors to resolve problems.
- Motivated workers to exceptional performance through implementation of new strategies.
Customer Service Manager
Walmart
Bradley , IL
10.1998 - 10.2003
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Manager
Peggy's Restaurant
Crescent City, IL
03.1998 - 10.2003
Waitress
Peggy's Restaurant
Bradley, IL
06.1992 - 03.2003
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Education
KCC
Kankakee, IL10.1997
Skills
- Issue Resolution
- Work Prioritization
- Workflow Management
- Positive and Constructive Feedback
- Job and Task Observation
- Cash Register Operations
Additional Information
I am friendly, and would really like the opportunity to get back in the work force. I can easily learn new things. I have worked in restaurants most of my life.
Timeline
Delivery Call Coordinator
Self Employed Services
05.2017 - Current
Customer Service Manager
Walmart
10.1998 - 10.2003
Manager
Peggy's Restaurant
03.1998 - 10.2003
Waitress
Peggy's Restaurant
06.1992 - 03.2003
Customer Service Manager
Walmart
KCC
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