People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
22
22
years of professional experience
Work History
Support Staff Team Leader, Client Legal Services, Allstate Insurance Company
LAW OFFICE OF RACHEL VICARI
10.2021 - Current
Paralegal, Personal Injury Defense, Allstate Insurance Company
LAW OFFICES OF PAMELA D. HARGROVE
07.2008 - 10.2021
Instrumental in the handling and ultimate resolution of BI, UM/UIM, SIU, and PIP litigations matters
Prepare and handle all aspects of discovery in a fast-paced, high-volume environment, including but not limited to pleadings, motions, obtaining records and reviewing documents, preparing trial materials, conducting legal research, developing and maintaining quality relationships with clients, claim partners, and outside vendors
Works under the direction of three or more licensed attorneys
Office Manager
ACD CUSTOM GRANITE, INC.
Ocean
08.2006 - 07.2008
Receive and screen all telephone calls, visitors and mail
Maintain day-to-day bookkeeping via QuickBooks
Schedule and maintain calendars for all appointments
Handle accounts payable and receivable, as well as collections
Maintain all customer files
Manage and order office supplies
Interact closely with customers
Paralegal, Foreclosure Department
HILL WALLACK LLP
Princeton
04.2006 - 08.2006
Prepare and file Complaints and Amendments to Complaints, Conduct service, Prepare defaults, Prepare Final Judgment packages, Adhere to strict deadlines, Handle incoming mail, Field calls from clients and borrowers
Paralegal, Trial and Insurance Department
HILL WALLACK LLP
Princeton
07.2005 - 04.2006
Organized files and documents, Prepared files for trial and litigation, Performed legal research, Drafted motions and discovery requests
Paralegal, Personal Injury Defense, Allstate Insurance Company
LAW OFFICES OF DOREEN M. RYAN
Cranford
09.2003 - 07.2005
Prepared responsive pleadings, Responded to discovery demands, Handled incoming mail, Prepared motions, Prepared files for trial, Met with clients
Education
BA - Government and Politics
University of Maryland
College Park, Maryland
05-2003
Certificate - Project Management
Louisiana State University Online
12-2024
Skills
Team Connect
WorkDay
Adobe Pro
Lexis Nexis
Microsoft Office Suite, including Teams, One Note, Outlook, Excel, Power Point
Compliance oversight
Problem solving
Effective communication
Team leadership
Coaching and mentoring
Relationship building
Staff training
Teamwork and collaboration
Project management
Professional Engagement and Achievements
Current member of the Allstate Professional Organization Events Committee
Distinguished Performance Award Recipient 2012, 2019
Timeline
Support Staff Team Leader, Client Legal Services, Allstate Insurance Company
LAW OFFICE OF RACHEL VICARI
10.2021 - Current
Paralegal, Personal Injury Defense, Allstate Insurance Company
LAW OFFICES OF PAMELA D. HARGROVE
07.2008 - 10.2021
Office Manager
ACD CUSTOM GRANITE, INC.
08.2006 - 07.2008
Paralegal, Foreclosure Department
HILL WALLACK LLP
04.2006 - 08.2006
Paralegal, Trial and Insurance Department
HILL WALLACK LLP
07.2005 - 04.2006
Paralegal, Personal Injury Defense, Allstate Insurance Company
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC