Melissa Michel

• Thoroughly check in all incoming materials and supplies to ensure accuracy and quality.
• Organize and maintain inventory levels, ensuring proper stock availability in the showroom.
• Manage procurement and restocking of showroom displays and product literature.
• Facilitate customer satisfaction through effective assistance with inquiries and product recommendations.
• Process sales transactions accurately and efficiently.
• Oversee daily operations and ensure that daily tasks and responsibilities are completed.
• Assist in training new staff on company policies, product knowledge, company software, and customer service best practices.
• Uphold safety standards and guidelines and ensure compliance with company policies.

• Provide support to customers through multiple channels, including phone, email, and face-to-face

interactions.

• Deliver accurate quotes and product information while monitoring market trends for proper bidding.
• Act as a liaison between customers and

internal teams to ensure timely product delivery.

• Implemented targeted follow-up and personalized communication strategies to re-engage dormant customers.
• Effectively address concerns and ensure proper material

placement at jobsites.

• Provide strong product knowledge to meet customer needs and facilitate informed purchasing decisions.
• Cultivated long-term relationships with customers to foster trust and repeat business.
• Coordinated and streamlined various tasks for outside sales team to improve overall team productivity and effectiveness.

• Assessed all installed products for quality control and adherence of manufacture’s guidelines.
• Provided installers, general contractors and internal office with detailed observation reports to document proper

install methods and any outstanding findings.

• Conducted product knowledge and training sessions for

dealer partners and installers.

• Cultivated partnerships with outside sales staff to enhance customer relationships.
• Managed logistics and scheduling for monthly dealer drops, ensuring timely delivery and dealer satisfaction.
• Reported all raw construction and generated daily reports to compile any information on starting projects.
• Provided exceptional customer service, fostering strong, lasting relationships with clients.

• Assisted in managing 20-25 accounts while fostering positive customer relationships.
• Supported the maintenance of CRM profiles for each account.
• Sold, estimated and arranged special orders, deliveries, warranties, financing, and service contracts.
• Maintained up-to-date knowledge of ongoing promotions, credit promos and company practices.
• Collaborated with team members to strategize promotional events, boosting store traffic and engagement.
• Took on various tasks around the store as needed.