Melissa Michelangeli
Orlando,USA
Summary
Dedicated healthcare administrative professional with nearly a decade of diverse experience in medical operations, patient support, revenue cycle functions, and insurance coordination. Proven ability to manage complex administrative processes, deliver exceptional customer service, and support efficient day to day operations in fast paced healthcare environments.
Overview
12
12
years of professional experience
Work History
Medicaid Enrollment & Intake Specialist
RSI RCM
02.2026 - Current
- Assess and determine patient eligibility for state, federal, and county programs, ensuring compliance with program regulations and guidelines.
- Manage a high volume caseload with strong attention to detail while consistently meeting productivity, accuracy, and timeliness standards.
- Prepare, review, and validate sensitive documentation for completeness, accuracy and regulatory compliance within healthcare systems.
- Serve as primary point of contact between patients and state agencies to facilitate efficient enrollment.
- Deliver exceptional customer service to ensure patients feel comfortable , supported and confident throughout the enrollment process.
Accounts Receivable Specialist
Advocate RCM
12.2022 - 02.2026
- Managed AR follow-ups for claim denials, non-payments, and rejections to secure reimbursement.
- Processed AR workflows in accordance with company production and quality benchmarks.
- Drafted and submitted appeals with a focus on one-touch resolution.
- Monitor and resolve enrollment issues impacting payments, taking proactive steps to prevent disruptions.
- Oversee provider enrollment processes, including new enrollments, revalidations, and updates to ensure CMS compliance
Front Office Coordinator
Greenberg Dental
Orlando, FL
09.2017 - 12.2022
- Schedule, confirm, and manage patient appointments and treatment plans.
- Verify dental insurance coverage and collect co-pays or payments at check-in/out.
- Manage daily patient flow and coordinate communication between dentists, hygienists, and assistants.
- Supported month-end closing and generated reports for revenue tracking.
- Answer multi-line phones, handle patient inquiries, and coordinate messages with clinical staff.
- Identified billing issues related to coverage authorizations and documentation requirements.
Front Desk Receptionist
Hogan & Frick Law
Orlando, FL
06.2014 - 09.2017
- Greet clients and visitors professionally while providing exceptions customer service and maintaining confidentiality.
- Coordinate appointments, consultations, and attorney calendars to support daily operations.
- Handle incoming/outgoing mail, office correspondence and general front desk administrative tasks.
- Maintain accurate client records, scan/file legal documents, and update case management systems.
- Manage multi-line phone systems, route calls, and respond to inquiries efficiently.
Education
High School Diploma -
Colonial High School
Skills
- Revenue Cycle Expertise
- Expert at communication and customer service
- Analytical Problem Solving
- Strong time management and prioritization
- Proficient in Microsoft, Outlook and excel
- Highly independent worker
- Fast learner with ability to master new systems and processes efficiently
Language Proficiencies
Spanish
English
Timeline
Medicaid Enrollment & Intake Specialist
RSI RCM
02.2026 - Current
Accounts Receivable Specialist
Advocate RCM
12.2022 - 02.2026
Front Office Coordinator
Greenberg Dental
09.2017 - 12.2022
Front Desk Receptionist
Hogan & Frick Law
06.2014 - 09.2017
High School Diploma -
Colonial High School