Drake Mikkelsen
Topeka,KS
Summary
Overview
23
23
years of professional experience
Work History
General Manager
Office Depot
11.2023 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager, Merchandising
Westlake Ace Hardware
07.2021 - 11.2023
- Reviewed applications and interviewed potential employees
- Onboarding of employees
- Training and development of employees
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Ensure a positive, professional and safe work environment for all associates.
- Responded to customer requests for products, services, and company information.
Assistant Store Manager
Walgreens Boots Alliance Inc.
06.2001 - 06.2021
- Maintained payroll information by calculating, collecting and entering data.
- Both coached employees and personally worked to increase customer satisfaction through effective listening and problem solving.
- Implemented inventory systems to keep counts correct and provide for customers needs while not negatively effecting budget.
- Directed all levels of staffing including interviewing, hiring, training, and scheduling.
- Supervised and evaluated staff of 16 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Worked with vendors, creating and reviewing orders as well as merchandising.
- Viewed key performance indicators(KPI) on a daily basis and proactively created plans to address concerns.
Education
MBA -
Baker University
Baldwin City, KS2014
Bachelor of Arts - Music
Washburn University of Topeka
Topeka, KS2000
Skills
- Relationship building and management
- Selecting and interviewing applicants
- Goals and performance
- Budgeting
- Staff Management
- Verbal and written communication
- Coaching and mentoring
- Key Performance Indicators
Timeline
General Manager
Office Depot
11.2023 - Current
Assistant Manager, Merchandising
Westlake Ace Hardware
07.2021 - 11.2023
Assistant Store Manager
Walgreens Boots Alliance Inc.
06.2001 - 06.2021
MBA -
Baker University
Bachelor of Arts - Music
Washburn University of Topeka
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