Melissa Miller
Grapevine,USA
Summary
Motivated professional with experience in Accounting, Payroll, and Administrative functions. Committed to delivering high-quality results in fast-paced environments while fostering positive relationships with clients and colleagues.
Overview
24
24
years of professional experience
Work History
Accounting Coordinator
Customized Communications, Inc. dba BABY360
03.2025 - 11.2025
- Create daily customer invoices for all maternity and newborn book orders in the Sales Force system, and apply existing pre-payments using Sage Intacct.
- Process daily customer payments via credit card, ACH, or check, as well as set up new receivable customers in Sage Intacct and process client check payments to the company’s online banking website.
- Process all accounts payable on a weekly basis via ACH, Vendor portals, and check payments through Sage Intacct and the company’s online banking website.
- Reconcile accounts payable print related bills to vendor statements and set up various contract vendors (1099’s) and process associated payments from timesheets.
- Calculate and direct monthly employee bonuses and commissions and apply to employee’s paycheck via Paycom.
- Complete various ad hoc accounting projects across the company.
- Maintain, procure, and process payment for supplies throughout the company building and warehouse.
Payroll and Accounting Coordinator
Games Workshop Group PLC
02.2017 - 03.2025
- Administer payroll for over 200 retail store managers in the US and Canada; including approving timesheets, tracking overtime / PTO, and completing Adjustment Forms for managers who missed payroll deadlines to ensure their prompt and accurate payment
- Internally audit both retail manager provided Exception Forms and Overtime Reports to certify accuracy in relation to payroll
- Manage and organize the rent payment activities for over 200 retail properties, including investigating extra or erroneous charges, communicating with property managers / landlords, entering monthly invoices in a timely manner, and submitting rent payments to Accounts Payable for prompt rent payment
- Run various reports to ensure all balances are correct, including Overtime Reports, PTO/Sick/Jury/Bereavement
Administrative Assistant for a technology and security company
Visionary Technology Systems – Colleyville, TX
08.2016 - 01.2017
- Responsible for the firm’s accounting functions with QuickBooks, including: accounts payable and receivable, reconciling bank and credit card statements, booking travel and hotel expenses, and entering invoices and issuing vendor payments
- Organize and dispatch technicians to customer job sites
- Audit and monitor employee time sheets for accountability and accuracy
Administrative and Accounting Assistant for a small manufacturing company
Unified Supply – Grapevine, TX
08.2015 - 06.2016
- Performed accounting duties via QuickBooks, including: preparing and submitting customer invoices, entering accounts payable invoices, processing of ACH and credit card payments, managing the entry and updating of accounting system, updating P&L and balance sheet as needed
- Researched and addressed accounts receivable collections; such as vendor bills, freight bills, and other unpaid client invoices
- Booked and accounted for travel plans and expenses of the company’s sales team
- Updated and maintained the Employee Handbook
Office Administrator and Marketing Assistant
The Hartford Financial Services Group, Inc. – Irving, Texas
05.2007 - 04.2011
- Prepared and arranged life insurance policy illustrations on daily basis for financial representatives/brokers across multiple financial advisory firms for presentation to clients
- Collaborated directly with potential policyholders to review and compare current life insurance policies to The Hartford’s then available suite of life insurance products
- Organized monthly luncheons for training and maintaining broker relationships for the local Hartford life insurance sales team
- Assisted in the closing of over 1,500 life insurance policies from start to finish in support of the life insurance sales team
- Identify revisions of insurance premiums, interest credits, mortality charges, and expenses as they relate to insurance policies
- Maintained and categorized weekly reporting of existing & pending clients, case status, expenses, and broker information to management
Mortgage Insurance Tech II
Countrywide Home Loans – Fort Worth, Texas
10.2005 - 05.2007
- Completed escrow analysis, disbursed premiums, and reconciled loan histories across a portfolio of hundreds of loans
- Researched and resolved exception items that displayed loan information discrepancies within internal company systems and ensured required mortgage insurance was properly placed on relevant loans
Risk Management – Workers’ Compensation Administrator
CEC (Chuck E. Cheese) Entertainment, Inc. – Irving, Texas
05.2002 - 08.2004
- Received, entered, and investigated workers’ compensation claims throughout the United States and Canada
- Prepared memos, letters, and other required state & local forms for review by management, insurance companies, and medical providers
- Actively involved in employee’s claims by ensuring proper medical care, if given, and coordinating a return-to-work program that accommodates the employee’s needs
- Prepared wage statements for lost time claims to ensure timely benefit issuance
- Accustomed to heavy data entry and database maintenance that established quick typing speeds
Education
Bachelor of Arts - English, Psychology
University of Texas at Arlington
05.2002
Skills
- Experienced with Sales Force, Sage Intacct, Paycom, Google Workspace, Microsoft Office Suite, QuickBooks, UltiPro, and other various proprietary computer systems
- Effective verbal and written communication
- Skilled in efficient data entry at 175 wpm
Timeline
Accounting Coordinator
Customized Communications, Inc. dba BABY360
03.2025 - 11.2025
Payroll and Accounting Coordinator
Games Workshop Group PLC
02.2017 - 03.2025
Administrative Assistant for a technology and security company
Visionary Technology Systems – Colleyville, TX
08.2016 - 01.2017
Administrative and Accounting Assistant for a small manufacturing company
Unified Supply – Grapevine, TX
08.2015 - 06.2016
Office Administrator and Marketing Assistant
The Hartford Financial Services Group, Inc. – Irving, Texas
05.2007 - 04.2011
Mortgage Insurance Tech II
Countrywide Home Loans – Fort Worth, Texas
10.2005 - 05.2007
Risk Management – Workers’ Compensation Administrator
CEC (Chuck E. Cheese) Entertainment, Inc. – Irving, Texas
05.2002 - 08.2004
Bachelor of Arts - English, Psychology
University of Texas at Arlington