Melissa Mills
Port St Lucie ,FL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
23
23
years of professional experience
Work History
Implementation Representative
Benistar Admin Services Inc
Avon, CT
07.2024 - 06.2025
- Developed implementation plans, manage timelines and troubleshoot issues.
- Processed and distributed new and replacement ID cards for hundreds of client groups, ensuring accurate and timely mailings aligned with policy information.
- Supported group implementations by coordinating daily outbound mail operations, including new member welcome packets and policy updates.
- Maintained organized records of client request and mail activity, contributing to a smooth onboarding experience for new groups.
- Collaborated with internal departments to ensure policy details were accurately reflected in all member materials.
- Played a key role in high-volume administrative support, meeting tight deadlines in a fast paced, detail-oriented environment.
Office Manager
TM Construction and Remodeling LLC
Windsor, Ct
04.2024 - 2024
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
Customer Care Service Representative
Sutherland Global Services
07.2016 - 03.2017
- Handled inbound calls from existing and potential customers about pending tickets, purchases and complaints.
- Processed payments and refunds.
- Utilized problem solving techniques to identify solutions to customer issues quickly and efficiently.
- Demonstrated excellent communication skills through telephone, email, chat and face-to-face interactions.
- Managed high call volumes in a fast-paced environment while maintaining professionalism at all times.
Records Management Officer
Ministry of Science, Technology, Energy & Mining
02.2006 - 01.2016
- Maintained and updated inventory for the Ministry daily.
- Monitored gas mileage and recorded gas receipts for driver and reported financials to the accounting department.
- Maintained confidential information by following document retention protocols.
- Responded promptly to inquiries regarding availability or location of specific records.
- Reviewed incoming requests from external entities requesting access to archived material.
Office Data Entry Clerk
FINSAC
09.2002 - 06.2004
- Transferred data from paper files to computer.
- Sorted and organized information before entering database.
- Kept information confidential.
- Responded to queries for information and then accessed relevant files.
- Expertly maintained daily logs of all incoming and outgoing documents for record-keeping purposes.
- Implemented strong organizational skills in order to prioritize tasks appropriately.
Education
Records & Information Management in Archives and Records Management
Management Institute for National Development
08.2012
Completed Coursework Towards Office Procedures
UWI Continuing Studies
06.2003
Completed Coursework Towards High School Diploma
St. Hughs High School
06.2000
Skills
- Document organization
- Effective organizational skills
- Performance assessment
- Data interpretation
- Telephone and email etiquette
- Attention to detail
- Customer service
LANGUAGES
English Fluent
Timeline
Implementation Representative
Benistar Admin Services Inc
07.2024 - 06.2025
Office Manager
TM Construction and Remodeling LLC
04.2024 - 2024
Customer Care Service Representative
Sutherland Global Services
07.2016 - 03.2017
Records Management Officer
Ministry of Science, Technology, Energy & Mining
02.2006 - 01.2016
Office Data Entry Clerk
FINSAC
09.2002 - 06.2004
Completed Coursework Towards Office Procedures
UWI Continuing Studies
Completed Coursework Towards High School Diploma
St. Hughs High School
Records & Information Management in Archives and Records Management
Management Institute for National Development