Nahomy Lopez
Springfield,MA
Overview
8
8
years of professional experience
Work History
Leased Housing Representative
Holyoke Housing Authority
Holyoke, Massachusetts
02.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Participated in training sessions designed to improve overall job performance.
- Resolved customer complaints promptly to maintain satisfaction.
- Participated in team meetings to discuss strategies for service improvement.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Admission & Occupancy Specialist
Holyoke Housing Authority
01.2022 - Current
- Work closely with Coordinator to implement department goals.
- Responsible for compiling all data associated with the Federal/State application process and entering data into computer system.
- Analyze applications and review to determine prospective applicants eligibility.
- Review applications to determine priority eligibility and notify applicant if application is incomplete.
Receptionist
Holyoke Housing Authority
Holyoke, MA
05.2021 - 02.2022
- Answering and directing incoming calls using multi-line telephone system.
- Deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answering phone calls, provide information to callers and connected callers to appropriate people.
- Pull and organize requested documentation.
- Prioritized and organized new tasks to efficiently accomplish team goals when asked by my supervisor.
VP of Sales
Able Cleaning Company
Palmer , MA
04.2018 - 03.2020
- Implemented strategies to drive changes and improvements and enhance performance.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Delivered performance updates, quarterly business reviews and planning meetings.
- Oversaw business division operations, including development, production and marketing.
- Ensure Quickbooks was up to date.
- Proposals, Templates, Invoices.
- Write out checks for employees.
- Worked with employees to reach their goals.
Education
Ludlow High School
Ludlow, MA06.2019
Skills
- Multi-line telephone skills
- Office equipment operations
- Recordkeeping and bookkeeping
- Business operations understanding
- Organization and efficiency
- Meticulous and organized
- Document control
- Technologically savvy
- Multitasking and prioritization
- Attention to detail
- Document organization
Languages
Spanish
English
Timeline
Leased Housing Representative
Holyoke Housing Authority
02.2024 - Current
Admission & Occupancy Specialist
Holyoke Housing Authority
01.2022 - Current
Receptionist
Holyoke Housing Authority
05.2021 - 02.2022
VP of Sales
Able Cleaning Company
04.2018 - 03.2020
Ludlow High School