Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Melissa Mills

Racine

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Manager (CSR)

Lend Nation
01.2023 - Current
  • Gather, review, and ensure the accuracy of information to determine proper processing for loans-based policy guidelines.
  • Demonstrate exceptional phone communication skills by promptly answering inbound/ outbound calls in a professional and courteous manner.
  • Perform administrative duties regarding new and collection accounts
  • Cash Handling
  • Support ongoing learning and foster a respectful team environment.


Bench Worker- Assembly

WhirlPool Insinkerator
10.2021 - 01.2023
  • High degree of focus and efficiency to ensure all parts meet specifications
  • Ensure high-quality inspection of parts, maintaining focus and efficiency to meet specifications and boost team productivity. Work seamlessly with team members and independently monitor production processes to ensure all parts meet quality standards.
  • Achieve consistent quality in part inspections by maintaining focus and efficiency, driving overall production success.

Picker Order Selector

CTDI - Communications Test Design
06.2019 - 10.2021
  • Committed to delivering high-quality results efficiently, consistently meeting deadlines and exceeding expectations.
  • Efficiently assembled and picked components, consistently surpassing productivity targets and ensuring timely order fulfillment.
  • Worked closely with team members to streamline assembly processes, improving workflow efficiency and team productivity.
  • Handling finished materials and move packages to storages areas within the warehouse

Enrollment Clerk- Seasonal

RUSD School District
07.2019 - 09.2019
  • Resolved transportation inquiries efficiently, enhancing parent satisfaction and maintaining smooth operations.
  • Coordinated with school staff to manage student enrollment, fostering a seamless registration experience.
  • Maintained precise data entry for student enrollments, and transportation while adhering to district policies for accuracy.
  • Assisted in various back-to-school projects, providing essential support to families in need.

Sales Associate

Toys"R"Us
06.2008 - 01.2011
  • Engaged customers with friendly service, boosting sales and customer satisfaction.
  • Managed cash transactions efficiently, ensuring accuracy and reducing discrepancies.
  • Worked with team to maintain store organization and inventory, enhancing overall shopping experience.
  • Provided exceptional customer service, fostering a welcoming environment and increasing repeat business

Intern

ACCO Brands
01.2008 - 03.2010

Marketing Interns provided support of the following duties: helping with the creation of marketing materials, taking part in industry events, gathering data, analyzing market trends, monitoring competitors, and preparing presentations.

Education

High School Diploma -

WASHINGTON PARK HIGH SCHOOL
Racine, WI
01.2007

Associate's - Marketing

GATEWAY TECHNICAL COLLEGE
Racine, WI
06.2018

Bachelor's - Communications

PURDUE GLOBAL
Milwaukee, WI
06.2018

Skills

  • Problem Solving (Advanced)
  • Communications (Experience)
  • Microsoft Word, Powerpoint, Excel (Advanced)
  • Leadership/ Team building (Advanced)
  • Self Motivation (Advanced)
  • Strong Typing Skills

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, checks and debit cards transactions, balancing cash draw and safe at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company - wide
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Certification

  • Certified Assistant Manager, Lend Nation - 1 Year

Languages

English
Full Professional

Timeline

Assistant Manager (CSR)

Lend Nation
01.2023 - Current

Bench Worker- Assembly

WhirlPool Insinkerator
10.2021 - 01.2023

Enrollment Clerk- Seasonal

RUSD School District
07.2019 - 09.2019

Picker Order Selector

CTDI - Communications Test Design
06.2019 - 10.2021

Sales Associate

Toys"R"Us
06.2008 - 01.2011

Intern

ACCO Brands
01.2008 - 03.2010

Associate's - Marketing

GATEWAY TECHNICAL COLLEGE

Bachelor's - Communications

PURDUE GLOBAL

High School Diploma -

WASHINGTON PARK HIGH SCHOOL