Melissa Miranda
Hanover Twp,PA
Summary
Dynamic Shift Leader with a proven track record at C Matus Beer and Deli, excelling in team motivation and customer service. Skilled in cash handling and conflict resolution, I consistently enhanced customer satisfaction and maintained a safe, organized environment. Committed to training and developing staff to achieve operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Leader
C Matus Beer and Deli
Plymouth, PA
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
Cashier
Hawkeye Beverage
Wilkes Barre
01.2021 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Retail Sales Associate
Good Will
Hanover Twp
07.2016 - 09.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
Paralegal Studies
Luzerne County Community College
Nanticoke, PAGender Studies
Wyoming Area
Exeter, Pa 06.2005
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
- Customer service focus
- Strong verbal and written communication
- Training assistance
- POS system operation
- Safety processes and procedures
- Inventory counts
Certification
Ramp
Timeline
Shift Leader
C Matus Beer and Deli
08.2023 - Current
Cashier
Hawkeye Beverage
01.2021 - 08.2023
Retail Sales Associate
Good Will
07.2016 - 09.2017
Paralegal Studies
Luzerne County Community College
Gender Studies
Wyoming Area