Melissa Mitchell
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Traffic Enforcement Agent
NYPD
Brooklyn, NY
12.2014 - Current
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Responded promptly to calls for protection of life and property, enforcement of laws and ordinances and general public service calls.
- Recorded facts to prepare reports documenting incidents and activities.
- Handled citation and traffic violation paperwork.
- Checked vehicle equipment for proper functioning prior to use.
- Built excellent rapport and working relationship with community, to build trust and improve upon communication.
Leasing Consultant
New Holland
Manhattan, NY
01.2012 - 12.2014
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Distributed and followed up on tenant renewal notices.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Collected rent and tracked resident payments and information in computer system.
- Collected monthly rent payments and other fees, always properly recording and processing money.
Teaching Assistant
Amac Usa
Manhattan, NY
04.2003 - 08.2012
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Worked under direction of licensed teacher in and outside of classroom.
- Recorded grades for coursework and tests in online reporting system.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
Education
Associate of Arts - Business Administration
Taylor Business Institute
New York, NY06.2010
Skills
- Issuing Citations
- Vehicle Parking
- Effective Working Relationships
- Code Enforcement
- Traffic and Motorists Monitoring
- Summons and Subpoena Serving
- Safety Violations
- Park Rules and Regulations
- Motor Vehicle Law Enforcement
- Foot Patrolling
- Traffic Control
- Law Enforcement Information Databases
Timeline
Traffic Enforcement Agent
NYPD
12.2014 - Current
Leasing Consultant
New Holland
01.2012 - 12.2014
Teaching Assistant
Amac Usa
04.2003 - 08.2012
Associate of Arts - Business Administration
Taylor Business Institute