Melissa Mitchell

• Counseled students on healthcare job opportunities, guiding them in career exploration and decision-making.
• Developed personalized career action plans for individual student needs.
• Conducted workshops on resume writing and interview preparation, equipping students with essential job search skills.
• Closed files for individuals upon satisfactory completion of program services.
• Created and maintained databases of student resumes and job postings, streamlining access to internship and alumni contacts.

Reviewed and organized insurance proposals to ensure accuracy and compliance.

• Spoke with Insurance Brokers regarding sold lines of service

• Processed Insurance material requested by companies

• Assisted clients/companies with setting up accounts and customizing their services

• Handled the administrative and logistical aspects of onboarding

• Answered calls to communicate and provide updates to companies

• Processed Insurance material requested by companies

Coordinated onboarding process for caregivers and patients, ensuring seamless integration into care programs.

• Scheduled doctor visits/ Appointment setter

• Conducted orientation for new caregiver and patient

• Verified I9 documents and work authorization

Distribution and collection of data from agents onboarding onto the Allstate Agency Voice platform

• Reviewed and followed up with agents on required information or documentation to facilitate onboarding process

• Conducted pre- and post-conversion calls with agents to confirm data collection for successful implementation

• Reviewing results from pre-assessment questionnaire and analysis of the agent’s current infrastructure

• Ensure agents complete legal documentation and submit Authorization to Allstate.

• Assisted agents with technical setup on Avaya/Ring Central platform to ensure seamless integration.

• Communicating with various Telephone carriers regarding porting numbers to Allstate