Melissa Moehler
Perth Amboy,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Prime Logistics, Inc.
08.2023 - Current
- Handled customer inquiries such as quotes on delivery status courteously and professionally.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference through MS Excel.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls, 50-100, with minimal wait times.
Warehouse Associate
Amazon
07.2023 - 12.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Rideshare Driver
Lyft
09.2021 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Built and maintained positive relationships with passengers by providing friendly and professional service such as assistance with luggage, groceries and handicapped clients.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform in the top 90%.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
Education
Associate of Arts - Liberal Arts
Middlesex County College
Edison, NJ06.2022
Skills
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Powerpoint
- Typing skills >35 WPM
- Strong but empathetic verbal and written communication
Timeline
Customer Service Representative
Prime Logistics, Inc.
08.2023 - Current
Warehouse Associate
Amazon
07.2023 - 12.2023
Rideshare Driver
Lyft
09.2021 - 08.2023
Associate of Arts - Liberal Arts
Middlesex County College