MELISSA MONCUR
Greencastle
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Admin. Services Manager-Executive Assistant
Crossroads Communications Solutions, LLC
Greencastle, IN
07.2020 - Current
- Achieved seamless employee onboarding and administrative services, enhancing overall employee experience. Delivered effective administration of company benefits and human resources, contributing to employee satisfaction. Processed payroll accurately using ADP, ensuring timely compensation. Created a comprehensive company handbook and safety manual, improving compliance and safety awareness. Managed accounts payable, accounts receivable, and account reconciliation through QuickBooks, ensuring financial accuracy. Coordinated travel arrangements and reservations, optimizing travel efficiency. Streamlined employee expense tracking and per diem reimbursements, improving financial processes. Supported the company president and CEO with administrative tasks, enhancing executive productivity. Organized and facilitated company meetings, agendas, and minutes, ensuring effective communication.
Office Manager, Realtor
Advanced Realty Management Inc.
Bakersfield, CA
03.2016 - 06.2020
- Achieved successful management of property management office with 300+ residential and commercial property accounts. Drove property acquisition and retention processes, contributing to overall operational efficiency. Cultivated a skilled office team through effective training and leadership. Maintained active realtor licenses with National Association of Realtors, California Association of Realtors, and Bakersfield Board of Realtors. Delivered exceptional results in managing Valley Rose Estates and Hidden Grove new construction housing tracts, exceeding all sales goals.
Office Manager, Sales Representative
Davis Insurance & Financial Services
Bakersfield, CA
11.2011 - 02.2016
- Achieved client satisfaction by developing and executing personalized insurance and financial plans that protect financial futures. Increased production by building strong relationships with referral sources. Enhanced team performance by training multiple employees while driving personal sales growth. Streamlined processing of applications, payments, corrections, endorsements, and cancellations. Expanded client base by contacting 50 warm leads weekly. Drove product awareness by promoting agency offerings through in-person, phone, and written communications. Maximized revenue through effective upselling of agency products and services. Committed to continuous professional development through education and training programs.
Medical Assistant
Kaiser Permanente
Bakersfield, CA
03.1998 - 01.2004
- Enhanced patient care in family practice and urgent care settings through effective monitoring of vital signs and administration of immunizations. Improved patient outcomes by providing education and managing wound dressing, while ensuring comprehensive charting and follow-up care.
Education
Associate of Science - Medical Assisting And Office Management
San Joaquin Valley College
Bakersfield, CA12-1997
Skills
- Experienced with QuickBooks software
- Skilled in using MS Office Suite
- ADP payroll processing expertise
- Collaboration tools experience
- Proficient in Smart Sheets
- Skilled in task management
- Customer engagement
- Workforce management
- Financial transaction oversight
- Effective calendar coordination
- Experience with multi-line systems
- Cash flow management
- Experienced with Appfolio platform
Certification
Certified Medical Assistant
CPR/First Aid Certified
Licensed Indiana Realtor
Timeline
Admin. Services Manager-Executive Assistant
Crossroads Communications Solutions, LLC
07.2020 - Current
Office Manager, Realtor
Advanced Realty Management Inc.
03.2016 - 06.2020
Office Manager, Sales Representative
Davis Insurance & Financial Services
11.2011 - 02.2016
Medical Assistant
Kaiser Permanente
03.1998 - 01.2004
Associate of Science - Medical Assisting And Office Management
San Joaquin Valley College