Melissa Mongalo
Sunland,CA
Summary
Dynamic and customer-focused professional with extensive experience at Black Cow Cafe, excelling in team collaboration and effective communication. Proven ability to enhance guest satisfaction through exceptional service and multitasking proficiency, while maintaining an organized environment. Skilled in upselling coffee offerings, contributing to increased restaurant efficiency and customer loyalty.
Overview
4
4
years of professional experience
Work History
Host Barista
Black Cow Cafe
2219 Honolulu Ave, Montrose, CA 91020
04.2023 - Current
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Cashier Server
Gus & Andy's Kitchen & Bar
2201 Honolulu Ave, Montrose, CA 91020
05.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Host to Go Girl
Caruso's Italian Kitchen
10504 Mt Gleason Ave, Tujunga, CA 91042
03.2021 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Education
High School Diploma -
Verdugo Hills High School
10625 Plainview Ave, Tujunga, CA 9104212-2022
CLNART 050 - Sanitation And Safety
Los Angeles Mission College
13356 Eldridge Ave, Sylmar, CA 9134212-2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
Languages
Spanish
Timeline
Host Barista
Black Cow Cafe
04.2023 - Current
Cashier Server
Gus & Andy's Kitchen & Bar
05.2022 - 04.2023
Host to Go Girl
Caruso's Italian Kitchen
03.2021 - 05.2022
High School Diploma -
Verdugo Hills High School
CLNART 050 - Sanitation And Safety
Los Angeles Mission College