Austin Yancey
St. Petersburg
Summary
Dynamic lounge host with a strong background in hospitality. Skilled in active listening and problem-solving, ensuring excellent customer experiences. Eager to leverage these strengths to drive customer satisfaction and team success.
Overview
3
3
years of professional experience
Work History
Barista/Lounge Host
Pirate Cigar at Dark Water Alley
St Petersburg FL
07.2025 - Current
- Prepared and served high-quality espresso beverages while maintaining customer satisfaction.
- Listened to customer requests and crafted personalized beverages, ensuring satisfaction and a memorable experience.
- Engaged with customers to provide tailored recommendations, enhancing loyalty and encouraging repeat visits.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Managed supply orders to maintain optimal stock levels, supporting efficient operations and reducing waste.
- Supported marketing efforts by providing outstanding customer testimonials and feedback for promotional materials when requested.
Busser/Server Assistant
Da Sesto Italiano Ristorante E Vino
St Petersburg Fl
11.2023 - 10.2024
- Coordinated with kitchen staff to deliver dishes and beverages accurately and timely.
- Supported waitstaff by promptly clearing and resetting tables for efficient service.
- Engaged with customers to enhance dining experience through attentive service support.
- Maintained cleanliness of dining area, ensuring a welcoming environment for guests.
- Assisted in restocking supplies, contributing to uninterrupted service flow during peak hours.
- Adapted to changing priorities, demonstrating flexibility in fast-paced restaurant setting.
Education
High School Diploma -
Dixie Hollins High School
St Petersburg, FLSkills
- Coffee machinery
- POS systems
- Menu memorization
- Exceptional customer service
- Customer service
- Problem-solving
- Opening duties
- Teamwork and collaboration
- Active listener
- Adaptive and creative
- Friendly and outgoing
- Conversant in American Sign Language
Timeline
Barista/Lounge Host
Pirate Cigar at Dark Water Alley
07.2025 - Current
Busser/Server Assistant
Da Sesto Italiano Ristorante E Vino
11.2023 - 10.2024
High School Diploma -
Dixie Hollins High School