Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Montes

316 Riverside Dr, Princeton, TX

Summary

Dedicated and bilingual (English/Spanish) professional seeking a floater position to support student learning. Offering strong organizational skills, excellent communication in English and Spanish, and a passion for helping individuals succeed in a structured environment.

Overview

16
16
years of professional experience

Work History

Business Administration Student/ Stay-at-Home Mom

Collin College/Home
03.2020 - 07.2025
  • Balanced responsibilities as a full-time stay-at-home mom while pursuing a part-time degree in Business Administration.
  • Developed strong organizational, analytical, and time management skills through academic coursework.
  • Demonstrated ability to work independently and meet deadlines in a remote learning environment.
  • Developed strong multitasking and time-management skills while balancing home responsibilities and part-time studies.
  • Supported early childhood learning and development through daily structured activities and educational routines.

Corporate Travel Agent

Brickell Travel Management
07.2016 - 03.2020
  • Developed customized travel itineraries, including air, hotel, and transportation arrangements, based on client preferences and budgets using travel management software.
  • Negotiated with travel vendors to secure the best rates and special offers, enhancing profitability and client value.
  • Implemented up-selling techniques to recommend additional services, increasing sales revenue.
  • Assisted clients with any Concur need, such as recording expenses.
  • Cultivated positive customer relationships, fostering a welcoming environment that encouraged repeat business and referrals.

Ticket Sales Agent & Interline Agent

Professional Aviation Services
01.2012 - 07.2016
  • Assisted customers in booking and modifying airline tickets using Sabre Interact.
  • Educated clients on fare rules and airline policies.
  • Handled customer issues and complaints promptly, ensuring a high level of customer satisfaction.
  • Served as a point of contact for travelers during irregular operations (delays, overbookings, etc.).
  • Coordinated with partner airlines to resolve customer issues efficiently.
  • Maintained an excellent relationship with interline colleagues.
  • Supported airline employees with travel bookings and benefit inquiries.
  • Educated employees on company travel benefits and policies
  • Trained new sales agents at Miami and Virginia airports on ticketing systems, customer service protocols, and airline procedures.

Telephone Recruiter

Community Blood Center of Florida
09.2009 - 01.2012
  • Conducted outbound calls to schedule blood donors, building rapport and encouraging repeat visits.
  • Maintained accurate records and managed appointment scheduling.
  • Employee of the Month Awarded for consistent achievement of monthly goals.
  • Trained and mentored new team members.

Education

Associates of Science - Business Administration

Collin College
07.2025

High School Diploma - undefined

Miami Lakes Educational Center
06.2009

Skills

  • Over 11 years of experience working in fast-paced, high-pressure environments
  • Passionate about growth, inclusive learning, and academic support
  • Skilled in conflict resolution and handling customer inquiries with professionalism
  • High attention to detail and strong organizational abilities
  • Reliable, punctual, and driven by quality service and client satisfaction
  • Ability to work independently or collaboratively in team settings
  • Experience training and mentoring new staff
  • Proficient in Microsoft Office, Outlook, and travel applications

Timeline

Business Administration Student/ Stay-at-Home Mom

Collin College/Home
03.2020 - 07.2025

Corporate Travel Agent

Brickell Travel Management
07.2016 - 03.2020

Ticket Sales Agent & Interline Agent

Professional Aviation Services
01.2012 - 07.2016

Telephone Recruiter

Community Blood Center of Florida
09.2009 - 01.2012

High School Diploma - undefined

Miami Lakes Educational Center

Associates of Science - Business Administration

Collin College

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