Melissa Moore
Sagamore,MAOH
Summary
A motivated professional focused on utilizing, growing, and sharing experience. Seeking to continue to learn new skills, expand existing knowledge base, and remain focused on an enriching career with Verizon through positions that enable support of critical company missions and provide career growth opportunities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr Investigator Corporate Security
Verizon
10.2021 - Current
- Educate employees on maintaining safe work environments.
- Conduct risk assessments and management of employee behavioral concerns to mitigate risk of harm.
- Partner with HR, ER, Disabilities, Labor Relations, Legal and Security Teams to establish core groups supporting safety concerns.
- Provide support for business when trends in civil unrest in given geographies are identified.
- Leverage LP Challenge Coin award as to promote positive behaviors to prevent losses and preserve safety of employees and security of company assets.
- Review and send all weekly operations communications to security teams to ensure teams supporting retail have access to current changes and initiatives.
Sr Analyst Corporate Security
Verizon
01.2020 - 10.2021
- Conduct and deliver security assessments to ensure store employees are practicing safety standards.
- Investigated losses from retail stores to CRTC.
- Worked with security teams at Fed-ex to investigate and mitigate losses.
- Supported special projects regarding security and safety standards needed by retail and indirect partners.
Field Operations Analyst
Verizon
08.2015 - 01.2020
- Assessed operational performance to identify areas for improvement.
- Executed and supported monthly and weekly inventory counts, processes to include discrepancy research and resolution.
- Delivered weekly operational updates during leadership calls.
- Trained and coached managers in proper execution of job duties by following processes.
- Managed several store remodel projects as well as weekly merchandising and P1 launches.
- Provided troubleshooting of system, merchandising, inventory and facilities issues.
Sr Trainer/Trainer
Verizon
11.2005 - 08.2015
- Assisted in development and implementation of brand new curriculum for virtual new hire training program.
- Facilitated training for new hires, retail store employees and leadership on sales processes, products, services, and plans.
- Oversaw all retail new hire on-boarding with HR and store leadership and coordinated training resources and locations.
- Supported opening of several smart stores through set up and delivery of sales evolution for smart store training.
Indirect Account Manager
Verizon
04.2000 - 11.2005
- Built relationships with agent owners, national retailer leads and employees to produce sales results.
- Achieved sales goals and service targets by cultivating and developing strong partnerships.
- Resolved problems and removed obstacles to ensure successful sales results.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
High School Diploma -
RB Chamberlin High School
Twinsburg, OH07.1990
Skills
- Effective Communication
- Relationship Building
- Team Work
- Presentation Skills
- Employee Safety Training
- Process Improvement
- Problem Solving
- Project Management
- Asset Protection
- Inventory Management
- Risk Management
- Strategic Planning
Certification
Verizon Cyber Security Accreditation
WAVR-21 Certified
Verizon Recognized Threat Assessor
Member Association of Threat Assessment Professionals
Timeline
Sr Investigator Corporate Security
Verizon
10.2021 - Current
Sr Analyst Corporate Security
Verizon
01.2020 - 10.2021
Field Operations Analyst
Verizon
08.2015 - 01.2020
Sr Trainer/Trainer
Verizon
11.2005 - 08.2015
Indirect Account Manager
Verizon
04.2000 - 11.2005
High School Diploma -
RB Chamberlin High School
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