Open To Work
Melissa Moore
Albany
Work Preference
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Underwriter
New York State Insurance Fund
Albany
03.2014 - Current
- Evaluated insurance applications for risk assessment and policy approval.
- Analyzed client information to determine coverage eligibility and pricing.
- Maintained accurate records of underwriting decisions and client communications.
- Implemented best practices for efficient processing of insurance applications.
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents.
- Underwrote renewals by reviewing premium history, claims history and company financial condition to determine action.
- Resolved discrepancies between customer documentation and internal records.
Disability Insurance Claims Representative
New York State Insurance Fund
Albany
03.2013 - 03.2014
- Reviewed disability claims for compliance with federal regulations and company policies.
- Analyzed medical documentation to determine eligibility for disability benefits.
- Communicated with clients to gather additional information for claim processing.
- Collaborated with medical professionals to verify the accuracy of submitted records.
- Maintained detailed case files for efficient tracking and management of claims.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Trained new staff on claim processing procedures and customer service standards.
Homeless Prevention Case Manager
NYS Office of Temporary Disability Assistance
Albany
08.2005 - 03.2013
- Evaluated applications for eviction prevention program eligibility and compliance with regulations.
- Reviewed financial documents to determine client benefit levels and resource availability.
- Reviewed other employees' applications prior to submitting for approval.
- Worked with housing court judges and attorneys on emergency cases to prevent evictions.
- Trained new employees.
Education
Bachelor of Science - Legal Studies
Russel Sage College
Troy, NY05-2022
Skills
- Insurance Law Understanding
- Legal compliance
- Insurance Policy Issuance
- Customer service
- Developing policies
- Critical thinking
- Effective communication
- Attention to detail
Timeline
Underwriter
New York State Insurance Fund
03.2014 - Current
Disability Insurance Claims Representative
New York State Insurance Fund
03.2013 - 03.2014
Homeless Prevention Case Manager
NYS Office of Temporary Disability Assistance
08.2005 - 03.2013
Bachelor of Science - Legal Studies
Russel Sage College