Melissa Morales
Wartburg,TN
Summary
Proven Case Manager III from State Of TN Department of Children's Services, adept in problem-solving and relationship building, significantly enhanced client satisfaction through comprehensive case management and effective communication. Mastered documentation proficiency and community outreach, achieving notable positive outcomes in client advocacy and support.
Overview
11
11
years of professional experience
Work History
Case Manager III
State Of TN Department Of Children's Services
09.2013 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Education
Sociology, Criminal Justice
Tennessee Technological University
Cookeville, TN05.2011
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Relationship Building
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Community Resources
- Case Planning
- Documentation proficiency
- Community Outreach
- Resource Management
- Case Needs Assessment
- Home Visits and Inspections
- Needs Assessment
- Intervention Plans
- Patient Needs Assessment
- Social Work
Timeline
Case Manager III
State Of TN Department Of Children's Services
09.2013 - Current
Sociology, Criminal Justice
Tennessee Technological University
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