Melissa Morales
Port Saint Lucie,FL
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Phlebotomist
Quest Diagnostics
03.2025 - Current
- Ensured adherence to strict quality control measures by meticulously calibrating laboratory equipment and reagents prior to sample processing.
- Collected and processed patient samples, ensuring accurate labeling and timely delivery to the laboratory for diagnostic testing.
- Maintained precise patient records and managed specimen integrity throughout the entire testing process, reducing errors and ensuring data reliability.
- Collect Payments and insurance information from patients.
Front Desk
Xpress Urgent care
03.2025 - 10.2025
- Documented 35+ patient encounters daily in Electronic Medical Record systems like eClinicalWorks.
- Managed 35–45 patient visits per shift in a fast-paced urgent care center while maintaining high care standards.
- Initiated worker compensation cases and followed up with appropriate parties.
- Helped with School and work physicals and maintained records efficiently and correctly.
- Drew blood and processed samples to get ready for lab pick up.
- Managed urgent care front desk operations, including patient registration, appointment scheduling, and insurance verifications.
- Streamlined patient registration and insurance verification processes, reducing check-in times by 15%.
- Managed front desk operations, including patient registration, appointment scheduling, and insurance verifications.
Operation supervisor/Donor Center Specialist
Grifols Biomat Plasma Donation Center
05.2022 - 03.2025
- Followed laboratory guidelines for handling biological specimens.
- Recorded control values from technical instruments to maintain the reliability and validity of test results.
- Prepared, processed, and shipped lab samples.
- Managed departmental inventory.
- Oversaw operations for Medical Screener, Phlebotomy, and laboratory department point-of-care testing procedures.
- Working successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Insurance Verification Specialist
Miami Beach Gynecology
07.2021 - 05.2022
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage before procedures or appointment scheduling.
- Updated patient and insurance data and input changes into the company computer system.
- Checked documentation for appropriate coding, catching errors, and making revisions.
- Assisted patients weekly by reviewing personal cases and insurance coverage information.
Receptionist/Administrative Assistant
MD Now Urgent Care
01.2021 - 10.2021
- Handled payment processing and provided customers with receipts and proper bills and changes.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Received incoming calls.
- Prepared daily shift close reports and balanced cash register to reflect all transactions accurately.
- Maintained accurate bookkeeping of important files, running reports, and delivering updates on occupancy and revenues.
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
Surgical Coordinator
Violetta Lyra MDPA
05.2017 - 12.2020
- Checked patient insurance and collected pre-authorizations from providers.
- Worked with operating facilities to schedule procedures on behalf of the surgeon.
- Managed patient check-in and check-out procedures and processed payments.
- Located scheduling barriers and implemented appropriate solutions.
- Coordinated work processes and routed paperwork to proper physicians and staff members.
- Scheduled follow-up appointments as designated by physicians.
- Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients.
- Answered phones, greeted patients, and filed paperwork to maintain smooth operations in the front office.
Education
High School Diploma -
Will C. Crawford High School
San Diego, CA06-2011
Skills
- Venipuncture
- Patient care
- Order of draw
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Blood collection techniques
- Patient support
- Data entry
- Specimen preparation
- Paperwork processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Phlebotomist
Quest Diagnostics
03.2025 - Current
Front Desk
Xpress Urgent care
03.2025 - 10.2025
Operation supervisor/Donor Center Specialist
Grifols Biomat Plasma Donation Center
05.2022 - 03.2025
Insurance Verification Specialist
Miami Beach Gynecology
07.2021 - 05.2022
Receptionist/Administrative Assistant
MD Now Urgent Care
01.2021 - 10.2021
Surgical Coordinator
Violetta Lyra MDPA
05.2017 - 12.2020
High School Diploma -
Will C. Crawford High School