Melissa Motyka-Ciavarella
Elgin,IL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Innovative and dedicated team player.
Overview
7
7
years of professional experience
Work History
Figure Skating Manager
Hoffman Estates Park District
09.2016 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ran Figure Skating program, all skate school classes that entail:
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Ran Figure Skating program, all skate school classes. This entails:
-consult on all class fees
-determine class lengths
-continue creating new programs/classes
-schedule classes and be there to oversee and answer any questions from parents
-hire coaches and determine hourly rates based on teaching experience, skating experience, and length of coaching
-Annual reviews and raises
-update coaches availability for each session
-schedule coaches for every class
-provide ice maps for coaches for each class level ice location
-organize the first day
-welcome "first day of class" information emailed to the parents of all registered skaters
-enter all classes into rec traccodes, days, dates, times, fees and custom holidays
-book all the ice time
-promote any public event, camp, new sessions, ice shows/exhibitions~~eblast current and past skate schools and hand out flyers in classes
Education
Associate of Applied Science - Radiography And Accounting
Elgin Community College
Elgin, ILSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Ran Figure Skating program, all skate school classes This entails:
-consult on all class fees
-determine class lengths
-continue creating new programs/classes
-schedule classes and be there to oversee and answer any questions from parents
-hire coaches and determine hourly rates based on teaching experience, skating experience, and length of coaching
-Annual reviews and raises
-update coaches availability for each session
-schedule coaches for every class
-provide ice maps for coaches for each class level ice location
-organize the first day
-welcome "first day of class" information emailed to the parents of all registered skaters
-enter all classes into rec traccodes, days, dates, times, fees and custom holidays
-book all the ice time
-promote any public event, camp, new sessions, ice shows/exhibitions~~eblast current and past skate schools and hand out flyers in classes
- Schedule all public skates and staff
- Run and organize Summer camps, special mini camps
- Run and organize all special public events
-Skate with the Bunny, Great Pumpkin Skate, Skate with Santa, and Try Figure Skating for Free
- Spring Ice Show and Winter Exhibition~can provide more details
- Specialty classes: Adults, Jump/Spin, Intro to Synchronized Skating, Power/Edge, Music Interpretation/Choreography class, Master your turns and transitions, ect
- Staff Management
- Strategic Planning
- Freestyle ice~~booking all the ice in the Supergrid, fees, and putting a calendar on website each month
Timeline
Figure Skating Manager
Hoffman Estates Park District
09.2016 - 01.2024
Associate of Applied Science - Radiography And Accounting
Elgin Community College
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