Melissa Mullins
Alexander City,AL
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. I am committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Reliable employee seeking work from home/remote position. Offering excellent communication and good judgment. Reliable Secretary/Receptionist offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Cashier/Stocker Associate
Russell Do It Center
Eclectic, AL
03.2017 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Canteen Supervisor
Childersburg Work Release Camp
Childersburg, AL
01.2012 - 03.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Developed and implemented customer service policies to enhance satisfaction.
Receptionist Clerk
Cheaha Mental Health Center
Sylacauga, AL
10.2006 - 02.2012
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
Cashier/Stocker
WalMart Supercenter
Chelsea, AL
07.2011 - 11.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Social Sciences - Social Studies Education
05.2009
- Awarded Social Science Student of the Year
- Dean's List Fall 2010
- Honor Roll Fall 2010
High School Diploma -
05.1997
High School Diploma -
05.1997
Skills
- Cash Handling
- Drawer Balancing
- POS Systems
- Customer Assistance
- Payment Processing
- Cash Register Operation
- Product Restocking
- Inventory Control
- Reports and Documents
- Daily Reporting
- Time Management Skills
Reading, Research, Governmental Work, Governmental Lobbyists, Autism/Epilepsy/Disabled Advocate
I have been a governmental lobbyist for 4 years. I have been an Autism/Epilepsy/Disabled community advocate for 18 years. I work with state and federal legislators on appropriate and smart policy and initiatives. This type of work involves reading and researching topics and/or laws.
Timeline
Cashier/Stocker Associate - Russell Do It Center
03.2017 - 07.2017
Canteen Supervisor - Childersburg Work Release Camp
01.2012 - 03.2013
Cashier/Stocker - WalMart Supercenter
07.2011 - 11.2011
Receptionist Clerk - Cheaha Mental Health Center
10.2006 - 02.2012
Central Alabama Community College - Associate of Social Sciences, Social Studies Education
Childersburg High School - High School Diploma,
Pittard School of Technology - High School Diploma,