Sierra Urbano
Santa Maria,CA
Summary
Cashier with strong cash management and customer service skills. Demonstrates expertise in operating POS systems and training new team members. Committed to maintaining operational efficiency while delivering exceptional customer experiences.
Overview
12
12
years of professional experience
Work History
Cashier/Stocker Associate
Chevron
, CA
10.2016 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Discounted purchases by scanning and redeeming coupons.
- Trained new team members on cash register operation, stock procedures, and customer service best practices to enhance team efficiency.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped with purchases and signed customers up for rewards program.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained store appearance by organizing and replenishing product displays and merchandise racks to ensure an inviting shopping environment.
- Processed refunds for worn, damaged and broken merchandise.
- Kept everything fully stocked, checked for expiration dates, and organized neatly for customers shopping.
- Directed trash removal and sanitation procedures to keep aisles, register area, and store organized and clean.
- Checked pumps daily for cleanliness and proper functionality.
Cashier
Jack in the Box
Santa Maria, CA
06.2015 - 10.2016
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Discounted purchases by scanning and redeeming coupons.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Multitasking with drive thru window orders, in store orders, taking payment, and bagging food.
Hospital Volunteer
Marian Regional Medical Center
Santa Maria, CA
06.2014 - 08.2014
- Improved quality of patient care by engaging with patients and families.
- Communicated with patients to assess feelings and identify needs for assistance, providing critical social and emotional support.
- Engaged patients in interactive games to enhance their mood and cognitive function.
- Transported patients and assisted with discharges, ensuring smooth transitions and patient comfort.
- Supported nursing staff on diverse projects, contributing to departmental improvements and patient care quality.
- Performed general cleaning duties, keeping work areas clean and organized.
Education
Associate of Science - Accounting
Allan Hancock College
Santa Maria, CA05-2026
High School Diploma -
Pioneer Valley High School
Santa Maria, CA06-2016
Skills
- Cash register operation
- POS systems
- Transaction processing
- Cash handling
- Cash drawer balancing
- Cash management
- Cash machine operation
- Inventory management
- Merchandise restocking
- ID verification
- Customer Service
- Customer assistance
- Product recommendations
- Problem solving
- Team mentoring
Timeline
Cashier/Stocker Associate
Chevron
10.2016 - Current
Cashier
Jack in the Box
06.2015 - 10.2016
Hospital Volunteer
Marian Regional Medical Center
06.2014 - 08.2014
Associate of Science - Accounting
Allan Hancock College
High School Diploma -
Pioneer Valley High School