Melissa Munoz
Summary
Proven Project Coordinator with a track record of enhancing team productivity and client satisfaction at Jabil. Skilled in project scheduling and fostering teamwork, adept at driving projects to completion with efficiency. Excelled in maintaining rigorous attention to detail and championing customer service, ensuring project success and continuous improvement. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Coordinator
Jabil
San Jose, CA
06.2023 - 03.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Operating Room Assistant
Stanford
Palo Alto, CA
01.2022 - 06.2023
- Enhanced operational efficiency by maintaining clean and organized workspaces, supporting quick room turnover between surgeries.
- Maintained operating room's inventory of products and replenished stock, when needed.
- Prepared patients for surgery and transported patients to and from operating room.
- Complied with all relevant regulations and guidelines to maintain a safe working environment at all times within the operating room setting.
- Cleaned and sterilized room after surgery and counted instruments and sponges used to account for supplies.
- Maintained equipment and supplies, confirming sufficient inventory levels prior to procedures.
Administrative Assistant
Stanford
Palo Alto, CA
09.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Generated department orders and accompanying documentation.
Housekeeper
Kaiser Permanente
Santa Clara, CA
01.2018 - 12.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
- Demonstrated adaptability and flexibility by willingly adjusting work schedules or assignments as needed to meet the needs of the facility.
Leader
ABM Janitorial Services
Santa Clara, CA
04.2013 - 12.2018
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on janitorial and assigned duties.
- Oversaw day-to-day activities of 10 employees in establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Cashier
Taco Bell
San Jose, CA
01.2011 - 05.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Service Porter
Jobs2Careers
San Jose, CA
09.2012 - 02.2013
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Stored supplies safely and securely to prevent theft and damage.
- Completed sweeping, mopping, and window-cleaning.
Cashier
Walgreens
San Jose, CA
04.2010 - 09.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Silicon Valley Adult Education
San Jose, CA09.2024
Skills
- Problem-Solving
- Project Coordination
- Time Management
- Detail Oriented
- Deadline-oriented
- Project Scheduling
- Status Reporting
- Software Development Lifecycle
- Customer Service
- Cleaning and organizing abilities
- Housekeeping
- Teamwork
- Chemical Handling
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Reliability and punctuality
- Motivating Teams
- Influencing Others
- Continuous improvements
- Coaching abilities
- Equipment Troubleshooting
- Training and mentoring
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- File Organization
- Scheduling
- HIPAA Compliance
- Patient Safety
- Basic Life Support
- Teamwork and Collaboration
- Sterile technique
- Preoperative preparation
- Food handling
- Professional Attitude
- Order Taking
- Safe Food Handling
- Menu Memorization
Certification
- environmental services
- BLs certified
- CPR certification
- driver license
- first aid certification
Timeline
Project Coordinator
Jabil
06.2023 - 03.2024
Administrative Assistant
Stanford
09.2022 - 05.2023
Operating Room Assistant
Stanford
01.2022 - 06.2023
Housekeeper
Kaiser Permanente
01.2018 - 12.2021
Leader
ABM Janitorial Services
04.2013 - 12.2018
Service Porter
Jobs2Careers
09.2012 - 02.2013
Cashier
Taco Bell
01.2011 - 05.2013
Cashier
Walgreens
04.2010 - 09.2011
Silicon Valley Adult Education