Melissa Munster

• As Store Manager, I lead a team of 120 individuals through setting clear expectations and leveraging our team’s strengths to elevate the business. Since becoming Store Manager, Fashion Valley ranks #1 in volume in California and #5 in North America
• Generate exceptional business results with a $2.5 million growth in 2023 compared to previous years. This year, Fashion Valley is trending to finish over 23 million, with a 7% year-over-year growth
• Enhanced customer satisfaction and store operations through relationship building, daily problem-solving and operational excellence.

• Developed action plans to enhance the performance of underperforming stores through the implementation of innovative marketing strategies, involving the participation of all 150 team members at a single location.
• Managed operations of multi-unit retail stores, overseeing budgeting, forecasting, and staff management for a $27 million volume and 150 team members.
• During this assignment, I strengthened my relationships within North County San Diego, as well as learned the community partnerships that support businesses in this market.

• Devised and executed revenue-focused strategies that propelled a total of 60 million dollars in sales across 8 stores and two pop-up locations
• Successfully guided all San Diego store teams through an organization-wide reorganization, leading to revised job roles and duties. This included supporting, interviewing and filling 34 open jobs among all stores in the region.
• Collaborated with lululemon brand and community teams to execute multiple retail priority-based campaigns including new product launches and global campaigns.

• Coordinated special promotions and events designed to increase brand awareness within the San Diego market.
• Implemented effective training programs and provided ongoing coaching to enhance performance across the team.
• Managed overall operations of multi-unit retail stores, including budgeting, forecasting, and staff management of 130 employees and 30 million dollars in volume.

.