Melissa Murillo
Stockbridge,GA
Summary
Proven track record in enhancing customer satisfaction and maintaining high standards of cleanliness, as demonstrated at MAIDS4U. Skilled in cleaning, sanitization, and providing exceptional service, fostering strong client relationships. Achieved significant reductions in client complaints through meticulous attention to detail and quality assurance. Fluent in Spanish, enhancing communication and service delivery. Most importantly, my sense of patience. Always doing things thorough and not rushed, to ensure quality work.
Overview
4
4
years of professional experience
Work History
House Cleaner
MAIDS4U
05.2020 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
Sales Associate
Waffle House
04.2023 - 09.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Day Care Teacher
ABCs for Tots
11.2023 - 02.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Education
Heritage High School
Conyers, GA05.2021
Skills
- Cleaning and sanitization
- Customer Service
- Housekeeping
- Bathroom sanitation
- Quality Assurance
- Childcare assistance
- Customer service-focused
- Excellent oral and written communication
- Customer-Oriented
- FLUENT IN LANGUAGE
Languages
Spanish
Native or Bilingual
Timeline
Day Care Teacher
ABCs for Tots
11.2023 - 02.2024
Sales Associate
Waffle House
04.2023 - 09.2024
House Cleaner
MAIDS4U
05.2020 - Current
Heritage High School
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