Melissa Murnane
Fort Worth,TX
Summary
Dynamic educator with a proven track record at the Catholic Diocese of Fort Worth, adept at lesson implementation and fostering positive learning environments. Recognized for adaptability and exceptional verbal communication skills, I effectively engage diverse student groups, enhancing their educational experiences and promoting academic growth through positive reinforcement and innovative teaching strategies.
Dedicated Ranger with over 5 years of seasonal knowledge as a visitor experience associate at Chimney Rock National Monument in the San Juan National Forest. Well-versed in history of the specific local community, providing engaging information for visitors, and assisting with overall safety.
Dependable and detail-oriented individual with excellent observation and communications abilities. Consistently prompt and efficient in responding to developing situations.
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Substitute Teacher -4th to 8th Grade
Catholic Diocese Of Fort Worth
Fort Worth, TX
01.2018 - Current
- Facilitated classroom activities for K-Eighth Grade students, promoting engagement and participation.
- Adapted lesson plans to meet diverse learning needs and styles of students.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with teachers to support curriculum goals and student achievement.
- Managed classroom behavior effectively, fostering a positive learning environment.
- Collaborated with full-time teachers to ensure continuity in educational delivery.
- Utilized technology tools to facilitate interactive learning experiences for students.
- Maintained accurate records of student attendance and progress for reporting purposes.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Ranger
Chimney Rock Interpretive Association
Pagosa Springs, CO
05.2025 - 10.2025
- Conducted educational programs for visitors, enhancing awareness of ancestral puebloan history as well as local geology.
- Assisted in habitat restoration projects, promoting biodiversity and ecological balance.
- Collaborated with team members to develop and implement safety procedures.
- Collaborated with other rangers to develop effective patrol strategies, ensuring overall park safety and security.
- Enforced park rules and regulations fairly and consistently, educating visitors about responsible recreation practices when necessary.
- Performed facilities and structure construction and maintenance to conserve grounds and environment.
- Supported special events coordination such as festivals, campfire programs, and interpretive activities to enhance visitor experiences.
- Developed and maintained accurate logs, reports and records of work performed and materials and equipment used.
- Provided exceptional customer service at entrance stations or fee collection points by answering questions about fees, passes, permits and other services offered within the park.
- Performed regular facility inspections to maintain compliance with safety regulations and identify areas for improvement or repair.
- Promoted environmental awareness through educational programs for diverse audiences, including school groups and families.
- Investigated, documented and submitted incident reports for violations and code of conduct infringements.
- Communicated through multi-frequency radio and obtained and transmitted information in field to dispatch other staff and agencies.
- Managed interpretive exhibits at visitor centers, providing engaging educational experiences for guests of all ages.
- Enhanced visitor experience by providing informative and engaging guided tours of the park.
- Assessed and secured accident scenes, provided traffic and crowd control and provided first responder emergency medical attention for safety of visitors.
- Responded to emergency situations with swift action, applying first aid and coordinating rescue efforts when necessary.
- Led guided tours, providing informative and engaging experiences for park visitors.
- Addressed visitor inquiries and complaints, ensuring positive park experience.
- Relayed messages about emergencies, accidents and fire hazard conditions.
Seasonal Customer Service Representative
USFS San Juan National Forest
Pagosa Springs, CO
05.2021 - 10.2024
- Assisted visitors with inquiries regarding park regulations and recreational opportunities.
- Resolved customer complaints effectively, enhancing visitor satisfaction and retention.
- Maintained accurate records of visitor interactions and feedback for continuous improvement.
- Analyzed customer feedback trends to identify areas for service enhancement, driving strategic improvements in operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Pagosa Springs Colorado Chamber of Commerce & Visitor Center
Pagosa Springs, CO
06.2020 - 10.2020
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Psychology And Kinesiology
Austin College
Sherman, TXMaster of Science - Exercise Physiology
University of North Texas
Denton, TXSkills
Adaptable
Verbal and written communication
Positive reinforcement
Lesson implementation
Safety awareness
Certification
First Aid and CPR
Timeline
Ranger
Chimney Rock Interpretive Association
05.2025 - 10.2025
Seasonal Customer Service Representative
USFS San Juan National Forest
05.2021 - 10.2024
Customer Service Representative
Pagosa Springs Colorado Chamber of Commerce & Visitor Center
06.2020 - 10.2020
Substitute Teacher -4th to 8th Grade
Catholic Diocese Of Fort Worth
01.2018 - Current
Bachelor of Science - Psychology And Kinesiology
Austin College
Master of Science - Exercise Physiology
University of North Texas