Melissa Nava
Cape Coral,FL
Overview
10
10
years of professional experience
Work History
Rural Carrier Associate
Post Office USPS
Cape Coral, US
02.2021 - Current
- Rural carriers are responsible for the delivery of mail and packages on a daily
- Completing full routes
- Collecting mail and packages from customers to go out, selling stamps
- Sorting mail in sequence order for the assigned route, loading all mail in vehicles, preparing mail for forwarding and submitting any change of addresses
- Delivering certified and registered mail
- Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
Co Manager
Race Trac
Fort Myers, US
06.2018 - 02.2021
- Being a manager at race trac starts with being a leader
- Responsible for supporting the store manager with overseeing the day to day operations and sales
- Training and developing our new and current team members on a daily basis to improve everybody on what they are responsible for
- Driving sales, providing great guest service, monitoring inventory, checking in vendors, ending the current day to get ready for a new business day, cleaning, and safety is all part of a role as a manager at race trac
Customer Service Lead
Winn Dixie
Cape Coral, US
01.2015 - 03.2019
- My role is to satisfy customers and help with any concerns
- This level of management helps build customers confidence and loyalty by providing fast and friendly customer service
- Educate employees on how to properly operate registers, taking care of register audits, making sure all money is correct and providing customers and employees with continuous attention by greeting, assisting, and thanking in a friendly manner
- Addressing customer issues/complaints and resolving the issue to full satisfaction of the customer immediately
- Keep work area clean, orderly, and free from safety hazards
- Perform cashier associate duties if necessary
Sales Associate
Polo Ralph Lauren
Fort Myers, US
11.2016 - 01.2018
- Built relationships with customers to encourage repeat business.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
Education
Diploma -
Cape Coral High School
Cape Coral, FL05.2015
Skills
- Bilingual
- Customer Service
- Key Holder
- Retail Management
- Guest Services
- Account updating
- Research
- Team management
Timeline
Rural Carrier Associate
Post Office USPS
02.2021 - Current
Co Manager
Race Trac
06.2018 - 02.2021
Sales Associate
Polo Ralph Lauren
11.2016 - 01.2018
Customer Service Lead
Winn Dixie
01.2015 - 03.2019
Diploma -
Cape Coral High School
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