Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Nelson

Circleville,WV

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Care Management Associate

Aetna Medicaid
Woonsocket, RI
11.2021 - Current
  • Conducted assessments of patient health needs, developed care plans and monitored progress towards goals.
  • Maintained accurate records of all client contacts, including assessment notes, treatment plans and other relevant documents.
  • Ensured compliance with all applicable laws, regulations and standards related to care management practices.
  • Attended continuing education courses to stay up-to-date on current trends in the field of care management.

Economic Service Worker

WV Department of Health and Human Resources
Petersburg, WV
06.2019 - 11.2021
  • Gathered financial information from clients regarding income, assets and debts.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Attended meetings and trainings as required by the agency or program regulations.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.

Child Support Specialist II

WV Department of Health and Human Resources
Moorefield, WV
09.2018 - 06.2019
  • Analyzed financial information related to income, assets, expenses, and liabilities of non-custodial parents.
  • Negotiated payment arrangements with non-custodial parents in accordance with state laws.
  • Reviewed court orders for accuracy and completeness of child support requirements.
  • Researched and responded to inquiries from customers regarding their cases or the status of payments.
  • Attended training courses on new legislation or changes to existing regulations affecting the administration of child support services.

Economic Service Worker

WV Department of Health and Human Resources
Petersburg, WV
03.2016 - 09.2018
  • Gathered financial information from clients regarding income, assets and debts.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Attended meetings and trainings as required by the agency or program regulations.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.

Education

Associate of Science - Business

DeVry University
Downers Grove, IL

Skills

  • Electronic Recordkeeping
  • Medical Terminology
  • Documentation Review
  • Collaboration and Teamwork
  • Customer Service
  • HIPAA Compliance
  • Patient Interviews
  • Detail-Oriented
  • Critical Thinking
  • Organization and Time Management

References

References available upon request.

Timeline

Care Management Associate

Aetna Medicaid
11.2021 - Current

Economic Service Worker

WV Department of Health and Human Resources
06.2019 - 11.2021

Child Support Specialist II

WV Department of Health and Human Resources
09.2018 - 06.2019

Economic Service Worker

WV Department of Health and Human Resources
03.2016 - 09.2018

Associate of Science - Business

DeVry University

Similar Profiles

CREATE PROFILE
Melissa Nelson