Melissa Nelson
Richardson
Summary
Dynamic Certified Organizer and skilled Commercial Cleaning Specialist with a proven track record at Richardson Tx and Ds Maximum Cleaning Service. Excelled in time management and customer service, enhancing operational efficiency and client satisfaction. Achieved significant improvements in event execution and cleaning operations through creative problem-solving and effective teamwork.
Organizational professional with solid foundation in managing complex projects and driving efficiency. Known for fostering collaborative team environments and delivering consistent results. Excels in time management and strategic planning, adapting readily to dynamic situations.
Overview
26
26
years of professional experience
Work History
Certified Organizer
Richardson Tx
01.2016 - Current
- Developed systems-based approach to establish successful completion of event tasks.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Prepared and presented comprehensive event summaries to stakeholders to provide highlights and developments.
- Collaborated with cross-functional teams to ensure smooth execution of large-scale events, resulting in positive feedback from stakeholders.
Commercial Cleaning Specialist
Ds Maximum Cleaning Service
03.2014 - 11.2018
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Trained and led a team of cleaners,fostering a collaborative environment and enhancing team performance
- Assisted management in developing new strategies for improved efficiency in overall operations.
- Address client concerns promptly ,maintaining strong client relationship and repeat business
- Utilized industry standard equipment and products,ensuring safety and quality in all cleaning task
Barista
Starbucks Corp
10.2008 - 10.2014
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Licensed Massage Therapist
Independent Work
10.2003 - 10.2008
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Provided Hydrotherapy and deep tissue massage to diverse clients,enhancing their well being
- completed 57 hrs of advanced training ,ensuring up to date massage technics
- Managed independent bussiness operations for 6 years ,including marketing and client relations
Residential and Office Cleaning Services
Independent Contracting
10.1998 - 10.2003
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Sanitized apartments after move-out or prior to move-in.
- Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
- Adapted to clients schedule's ,delivering reliable and high quality cleaning service
Education
GED -
JJ Pierce High School
Richardson, TX01-1995
Skills
- Attention to detail
- Customer service
- Time management
- Teamwork and collaboration
- Entrepreneurship
- Interpersonal communication
- Multitasking
- operational efficiency
- Punctuality
- Conflict resolution
- Creative problem solving
- Process improvements
Timeline
Certified Organizer
Richardson Tx
01.2016 - Current
Commercial Cleaning Specialist
Ds Maximum Cleaning Service
03.2014 - 11.2018
Barista
Starbucks Corp
10.2008 - 10.2014
Licensed Massage Therapist
Independent Work
10.2003 - 10.2008
Residential and Office Cleaning Services
Independent Contracting
10.1998 - 10.2003
GED -
JJ Pierce High School
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