Melissa Newcomb
Buchanan,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Senior Quality Analyst
Wells Fargo
Roanoke, VA
03.2008 - 11.2023
- Enhanced processes and procedures by working closely with the QA team, managers, and line of business to identify areas for improvement.
- Worked with team members to create efficient workflows, resulting in increased productivity.
- Compiled reports tracking individual and team performance and communicated results with management and business partners to discuss trends.
- Conducted internal audits to measure adherence to established QA standards and risk requirements.
- Effectively oversaw the implementation and management of new hire and cross-training initiatives.
- Suggested optimizations to systems, processes, and procedures leading to improved productivity.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
- Enhanced efficiency and productivity by evaluating department needs and assigning tasks accordingly.
- Organized and achieved team goals through efficient project planning and execution.
Bankruptcy Specialist
Wells Fargo
Roanoke, VA
07.2002 - 03.2008
- Assisted in the preparation of documents required to file petitions, schedules, and other related matters in accordance with Bankruptcy Code requirements.
- Conducted research into legal issues relating to bankruptcies such as exemptions from dischargeable debts and lien avoidance strategies.
- Monitored progress of cases through completion ensuring all deadlines are met timely.
- Coordinated with attorneys concerning legal aspects of cases when needed.
Education
High School Diploma -
James River High School
Buchanan, VA06-1987
Skills
- Continuous Improvement
- Audit processes
- Multi-tasking skills
- Risk Assessment
- Meeting facilitation
- Project Coordination
- Quality Control
- Team motivation
- Leadership skills
- Strategic Thinking
References
References available upon request.
Timeline
Senior Quality Analyst
Wells Fargo
03.2008 - 11.2023
Bankruptcy Specialist
Wells Fargo
07.2002 - 03.2008
High School Diploma -
James River High School