Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Ochoa

Jacksonville,FL

Summary

Friendly and reliable Certified Esthetician with advanced training in microdermabrasion, chemical peels, waxing and facials. Desiring a role in a day or medical spa. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

7
7
years of professional experience

Work History

Work Center Supervisor

United States Navy Reserves
Jacksonville, FL
04.2024 - Current

Work Center Supervisor

United States Navy, USN
Jacksonville, FL
04.2017 - 04.2024
  • Achieved higher levels of customer satisfaction through timely order fulfillment and quality assurance checks.
  • Evaluated staff performance regularly through feedback sessions, identifying areas for growth as well as opportunities to acknowledge high achievers within the team.
  • Maintained open lines of communication with senior management, providing regular updates on work center performance and addressing any concerns in a timely manner.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

Education

Associate Degree In Nursing -

Fortis College
Jacksonville, FL

Skincare Specialist -

Parisian Spa Institute
Jacksonville, FL
09.2024

Skills

Quality assurance

Project Management

Dermaplane

Spa retail sales

Customer consultation

Equipment Proficiency

Skincare Knowledge

Client Retention

Chemical Peels

Adaptable personality

Microdermabrasion

Facials

Standard waxing understanding

First Aid/CPR

Multitasking Abilities

Timeline

Work Center Supervisor

United States Navy Reserves
04.2024 - Current

Work Center Supervisor

United States Navy, USN
04.2017 - 04.2024

Associate Degree In Nursing -

Fortis College

Skincare Specialist -

Parisian Spa Institute
Melissa Ochoa