Melissa Odle
Middletown,DE
Summary
Communications, release management, training and process documentation professional with 17+ years of experience in financial services. Skilled at translating complex product, system and procedural changes into clear communications, user guidance and training materials. Experienced in coordinating UAT and production validation, partnering with technology teams and subject matter experts, triaging production issues, documenting requirements and procedures, and supporting large-scale internal audiences. Strong writer and facilitator with a B.A. in English/Journalism.
Overview
21
21
years of professional experience
Work History
Release Management/Product Delivery
JPMorgan Chase
Newark, DE
12.2020 - Current
- Own change communications and training materials for onboarding platform and system updates.
- Train test groups on enhancements, gather live-user feedback, and support adjustments with technology teams.
- Define requirements, usability, and test evidence for the new onboarding system with developers and technology partners.
- Coordinate UAT cycles per release for onboarding enhancements and production validation.
Coordinate UAT testing and production environment validation for the account onboarding enhancement pipeline. - Triage production defects with technology and production partners, then track fixes through resolution.
Communications and Training Specialist
JPMorgan Chase
Newark, DE
05.2014 - 12.2020
- Created and published internal newsletters covering policy, procedure, and update communications across the organization.
- Provided training and guidance on procedures and products to Client Service regions supporting Private Bank operations.
- Delivered new hire training courses and developed instructional guides for Client Service Associates.
- Served as primary subject matter expert for product, process, and system questions, managing over 3,000 inquiries per month.
- Supported the Procedures Team by drafting, updating, and publishing process documentation and release notes.
- Facilitated management meetings and supported Business Process onboarding, offboarding, and system access maintenance.
- Assisted with employee onboarding and offboarding, system access updates, and related process documentation for new and existing employees.
Account Opening Specialist
JPMorgan Chase
Newark, DE
12.2008 - 05.2014
- Completed client onboarding, pre-filling, review, and authorization steps for new account documentation.
- Coordinated with internal groups to resolve documentation gaps and move account openings forward.
- Supported new hire training in Delaware, Ohio, and Denver after selection by management.
- Served as first-level approver for account opening requests across all regions.
- Handled funding support and new-account setup issues with clear written and verbal communication.
Account Manager
PAETEC
Mount Laurel, NJ
07.2008 - 12.2008
- Resolve customer trouble tickets and vendor escalations to keep accounts moving smoothly.
- Build profitability analyses and proposal presentations that support contract renewals and upsells.
- Coordinate account communication across customers, vendors, and internal teams to keep issue resolution and renewals aligned.
Customer Service Associate
CSC (Corporation Service Company)
Wilmington, DE
03.2006 - 07.2008
- Coordinate client communications to gather requirements and align submissions with Delaware Corporate Filing and Uniform Commercial Code needs.
- Prepare and submit filing documents accurately, translating customer needs into complete records for state and federal offices.
- Resolve filing issues by working with internal teams and external offices to keep submissions moving through completion.
Education
Bachelor of Arts - English, Journalism
University of Delaware
Newark, Delaware01.2006
Skills
- Release management
- Product delivery
- Data analysis
- Corporate communications
- Training & development
- Release planning
- Defect triage
- Change management
- Business requirements documentation
- Stakeholder management
- Process improvement
- Cross-functional coordination
- Procedure writing
- Process documentation
- Business process improvement
- Change management communications
- Requirements documentation
- User training materials
- UAT coordination
- Production validation
- Production issue triage
- Release notes
Timeline
Release Management/Product Delivery
JPMorgan Chase
12.2020 - Current
Communications and Training Specialist
JPMorgan Chase
05.2014 - 12.2020
Account Opening Specialist
JPMorgan Chase
12.2008 - 05.2014
Account Manager
PAETEC
07.2008 - 12.2008
Customer Service Associate
CSC (Corporation Service Company)
03.2006 - 07.2008
Bachelor of Arts - English, Journalism
University of Delaware