Melissa Oehlert
Summary
Perceptive and determined Customer Service Associate whose attention to detail and accuracy is proven by a history of exceptional productivity. Lateral thinker and empathic mediator with a gift for assessing need of customers and clients. Equipped with communication skills honed through eight years of customer fulfillment.
Overview
11
11
years of professional experience
Work History
Store Clerk and Stocker
Aldi Food Market
03.2022 - 04.2023
- Assisted customers by answering questions and fulfilling requests.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Dining Room Steward
American Cruise Lines
08.2021 - 12.2022
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Led planning, set up and takedown for special events.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Specialty Sales Representative
Asel Art Supply Co
02.2019 - 02.2020
- Extensive knowledge on specialty art supplies and facilitated freelance projects
- In charge of product orders and backstocking
- Over the phone and online courier orders handled
- Serviced existing accounts on regular basis to maximize revenue.
Nature Preservation
Community Service
11.2017 - 08.2018
Concierge
Angelika Theater
12.2016 - 06.2017
- Greeted guests at the front desk and make suggestions for entertainment and showtimes
- Made reservations at local establishments upon request of the guest
- Prepared and displayed beverage and snack options for guests in the lobby
- Assisted with the organization of on-site events
- Direct guests to appropriate theater for various shows including laundry and fitness facilities
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Verifications Associate
General Information Services
04.2015 - 09.2016
- Acted as client ambassador by speaking with applicants, employers and schools to ensure precise verification of credentials
- Trained in Microsoft Office Products- Excel, PowerPoint, Word, and Access
- Collects pertinent documentation from applicant in order to resolve any disputes
- Maintained a consistently superlative output of daily cases and calls, topping call stats in an office of 50+ associates
- Preserved the friendly and helpful reputation of the company.
Server/Bartender
Taco Joint
06.2014 - 02.2015
- Meticulously recorded, arranged and quality checked special orders to build up a lasting rapport with customers
- Helped decorate and put together store as I was hired before the opening
- Memorizing the menu was a priority to be able to make recommendations for guests based on their tastes and dietary restrictions.
Teacher Assistant/Mentor
Heights Elementary School
10.2013 - 04.2014
- Planned and implemented activities weekly for children with school work
- Created and taught elaborate lesson plans for many different school subjects
- Guided both AM and PM classes through end of the year testing.
Concierge/Server
Alamo Drafthouse
06.2012 - 09.2013
- Trusted with organizing events such as our outside viewing of many cult classics with a projector
- Gained trust quickly and helped most teams complete tasks from other areas of the large theater
- Growth in knowledge of films and film making.
Education
Associates - Arts (Art History
Richland College
Skills
- Picking and Processing
- Guest Relations
- Critical Thinking
- Efficient Service
Timeline
Store Clerk and Stocker
Aldi Food Market
03.2022 - 04.2023
Dining Room Steward
American Cruise Lines
08.2021 - 12.2022
Specialty Sales Representative
Asel Art Supply Co
02.2019 - 02.2020
Nature Preservation
Community Service
11.2017 - 08.2018
Concierge
Angelika Theater
12.2016 - 06.2017
Verifications Associate
General Information Services
04.2015 - 09.2016
Server/Bartender
Taco Joint
06.2014 - 02.2015
Teacher Assistant/Mentor
Heights Elementary School
10.2013 - 04.2014
Concierge/Server
Alamo Drafthouse
06.2012 - 09.2013
Associates - Arts (Art History
Richland College