Melissa Oiknine
VALLEY VLG,CA
Summary
I am a highly ambitious and responsible person looking for a challenge. I am motivated and enthusiastic about building experience in a position where creativity and initiative can be explored. With a long-standing record of delegation and innovation, I have developed and executed strategies which I believe will bring value to any work environment. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Client-oriented [Job Title] successful in developing long-term relationships with clients. Resourceful team player exceptionally skilled in preparing contract documents, coordinating appointments and creating marketing materials. Certified in [Area of certification]. Personable Realtor with [Number] years of experience in middle-class, suburban markets. Continuously ranks among top sales performers and maintains high levels of client satisfaction, retention and referrals. Possess hands-on knowledge of MLS database administration and client management software.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Realtor
Keller Williams Encino-Sherman Oaks
10.2022 - Current
- Increased home sales by providing exceptional customer service and maintaining strong relationships with clients.
- Streamlined the home buying process for clients, resulting in quicker closings and satisfied customers.
- Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
- Assisted first-time homebuyers in navigating the real estate market, leading to successful purchases and happy homeowners.
Appointment Setter
Go Landscapers
04.2019 - 04.2021
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Streamlined the scheduling process by implementing an efficient online booking system, resulting in improved organization.
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Implemented multi-channel outreach efforts, utilizing email campaigns, social media messaging, and direct mail in addition to phone calls.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
Accounting Assistant / Data Entry / Receptionist
Bugatchi Uomo / Corev Immobilier
10.2017 - 06.2018
- Key role in administrating three major companies, including a large men's clothing wholesaler, as well as commercial and residential real estate, such as Les Condos Toms and the Olympia Theatre in Montreal, QC respectively
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Transferred data and documents to facilitate system migration and software updates.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Marketing and Social Media Coordinator
Boida Athletica
08.2017 - 04.2018
- Manager and coordinator of all the social media and marketing functions of this lifestyle activewear brand
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Boosted social media engagement with consistent posting and timely responses to audience interactions.
- Collaborated with cross-functional teams, ensuring cohesive messaging and branding across all marketing channels.
- Developed comprehensive social media strategy to drive user engagement and increase followers significantly.
- Assisted in planning successful events such as trade shows, webinars, and product launches, increasing brand visibility among target audience groups.
- Implemented influencer partnerships that resulted in increased brand exposure and positive reviews of products/services offered.
- Contributed to the development of creative visual assets for use in both print and digital marketing materials.
- Maintained an up-to-date knowledge of industry trends, sharing valuable insights with team members that informed future marketing approaches.
Receptionist / Property Management Assistant
Centre Industriel St. Ferdinand
04.2015 - 09.2015
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Reduced incoming call response time by implementing an effective call routing system.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Sales Associate and Visual Merchandiser
American Apparel Montreal
09.2014 - 06.2015
- Floor sales associate responsible for meeting daily and hourly sales quotas, as well as visual merchandiser for store window displays - using fashion aesthetic to increase store traffic
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Marketing Strategist / Salesperson
Gio Accessoires
09.2013 - 01.2015
- Social media marketing strategist and content curator - targeting potential clientele and reaching out to corresponding demographics through various social media platforms (including Instagram, Facebook)
- Enhanced brand recognition by developing and executing strategic marketing campaigns.
- Streamlined social media presence, resulting in improved audience reach and engagement.
- Collaborated with cross-functional teams to create consistent messaging across all marketing channels for stronger brand identity.
- Managed public relations efforts, securing positive coverage in industry publications and enhancing company reputation.
- Influenced customer behavior through persuasive advertising copywriting techniques that resonated with target audiences.
Sales Associate
Magnolia Silver Jewelry
07.2012 - 06.2013
- Formed trusting relationships with customers as both a salesperson and a customer service agent
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Receptionist / Data Entry
HRS Global
06.2011 - 08.2011
- Customer Service
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Certificate in Real Estate -
Los Angeles Valley College
Los Angeles, CA01.2022
Credits in Bachelor of Arts - Business Studies
Concordia University
Montreal, Canada01.2018
Credits in Bachelor of Arts - Political Science
McGill University
Montreal, Canada01.2015
Associate of Arts - Honors Liberal Arts
Dawson College
Montreal, Canada01.2013
High School Diploma -
Herzliah High School
Montreal, Canada06.2011
Skills
- Excellent interpersonal skills, good creative eye, technology and internet-savvy, affinity for sales
- Leasing and Sales
- Database Administration
- Property Management
- Property Maintenance
Accomplishments
- The Tryna Rotholz Memorial Prize for outstanding achievement in social science
- The Home & School Association of Saint-Laurent Award for best academic progress
- Président du Jury DELF B2 Archibald James certificat de bilingue
Languages
English
French
Hebrew
Hobbies and Interests
- Filmmaking
- Photography
- Reading
- Writing
- Art
- Dance
- Drama
- Sports
References
References available upon request.
Certification
- Licensed Real Estate Salesperson - January 2022
Multi-Lingual: Written and Spoken Fluency in English, French and Hebrew
Written and Spoken Proficiency in English, French and Hebrew
DELF French Bilingual Exam Certified
Timeline
Licensed Realtor
Keller Williams Encino-Sherman Oaks
10.2022 - Current
Appointment Setter
Go Landscapers
04.2019 - 04.2021
Accounting Assistant / Data Entry / Receptionist
Bugatchi Uomo / Corev Immobilier
10.2017 - 06.2018
Marketing and Social Media Coordinator
Boida Athletica
08.2017 - 04.2018
Receptionist / Property Management Assistant
Centre Industriel St. Ferdinand
04.2015 - 09.2015
Sales Associate and Visual Merchandiser
American Apparel Montreal
09.2014 - 06.2015
Marketing Strategist / Salesperson
Gio Accessoires
09.2013 - 01.2015
Sales Associate
Magnolia Silver Jewelry
07.2012 - 06.2013
Receptionist / Data Entry
HRS Global
06.2011 - 08.2011
Certificate in Real Estate -
Los Angeles Valley College
Credits in Bachelor of Arts - Business Studies
Concordia University
Credits in Bachelor of Arts - Political Science
McGill University
Associate of Arts - Honors Liberal Arts
Dawson College
High School Diploma -
Herzliah High School
Similar Profiles
SARAH JACOBSSARAH JACOBS
Kids Sports Camps at Encino Sherman Oaks Softball FieldsKids Sports Camps at Encino Sherman Oaks Softball Fields
Michella BrohierMichella Brohier
Dietary Supervisor at Sherman Oaks HospitalDietary Supervisor at Sherman Oaks Hospital
Alice RunyonAlice Runyon
Registered Nurse, DOU/ICU at Sherman Oaks HospitalRegistered Nurse, DOU/ICU at Sherman Oaks Hospital