Melissa Oldbury
Fate
Summary
Versatile technical support professional with over 20 years of experience in troubleshooting, user training, and operational management. Committed to leveraging strong problem-solving skills and technical knowledge to enhance customer satisfaction. Aspiring to transition into an office management role to support initiatives.
Overview
26
26
years of professional experience
Work History
Jr. Problem Solver/Office Manager
Computer Network Services
Fate
05.2020 - Current
- Managed office operations to enhance workflow efficiency and optimize resource allocation.
- Developed and maintained filing systems to organize company documents effectively.
- Communicated with vendors to procure supplies.
- Maintained office equipment through scheduling repairs and managing service contracts to minimize downtime.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored client payments and proactively contacted clients regarding past due accounts to ensure timely collections.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Sr. Support Analyst & Training Coordinator/Telecom Specialist
Le Duff America, Inc.
Dallas
05.2008 - 05.2020
- Managed corporate and restaurant VOIP phone systems, resolved PBX and POTs line issues, configured voicemail for corporate offices and bakeries, created and maintained hunt groups, and diagnosed and repaired PBX issues to ensure seamless communication.
- Provided desktop support to corporate associates and remote associates on Windows and Mac software platforms; Stage, deploy and troubleshoot laptops, iPhones, iPads, and data cards to our user community.
- Escalation point for teammates regarding software or hardware issues that cannot be resolved on first contact. Work with Store Solutions to resolve and document issues for knowledge base.
- Acted as the central point of contact for corporate and franchise inquiries across U.S. and Canada using Micros and Radiant Lighthouse platforms; built and installed images for back of house computers and laptops, supported new bakery and café builds, performed and supported overnight POS upgrades, and contributed to IT Support Knowledgebase library.
- Provide new hire training and update new hire training documentation as well as create and maintain documentation for team members.
Operations Analyst
Yum! Brands
Louisville
10.2000 - 07.2008
- Supported and troubleshot operational calls and software issues for first and second level restaurant field systems, enhancing system reliability.
- Diagnosed and troubleshot hardware issues with customers over the phone; Coordinated with outside vendor support to resolve complex hardware issues.
- Updated documentation for web-based training and knowledge management site; Assisted in training new associates and maintained team and individual metrics.
Education
General Studies - General Studies
Collin County Community College
Plano05-2018
General Studies - General Studies
Jefferson County Community College
Louisville, KY07-2008
Skills
- Customer relationship management
- Office operations management
- Billing management
- Payment processing
- Financial software
- Accounting software
- Data management
- Documentation
- Computer hardware
- Software
- Peripherals
- Microsoft products
- Apple products
- Ethernet
- LAN
- Wi-Fi connectivity
- Troubleshooting
- Problem-solving
- Problem solving
- Resource allocation
- Attention to detail
- Time management
- Verbal communication
- Written communication
References
[Type your references]
Timeline
Jr. Problem Solver/Office Manager
Computer Network Services
05.2020 - Current
Sr. Support Analyst & Training Coordinator/Telecom Specialist
Le Duff America, Inc.
05.2008 - 05.2020
Operations Analyst
Yum! Brands
10.2000 - 07.2008
General Studies - General Studies
Collin County Community College
General Studies - General Studies
Jefferson County Community College