Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Oliva

Melissa Oliva

Framingham,MA

Summary

Poised Account Manager with experience in service coordination and support. Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices.

Bi-lingual in English and Spanish, proficient level of language in written, verbal, and conversational. Optimistic and quick learner of software and processes.

Overview

9
9
years of professional experience

Work History

Community Outreach Liaison

Vitra Health, LLC
06.2023 - Current
  • Enhance community engagement by organizing and leading educational events and workshops.
  • Strengthen relationships with local organizations through regular communication and collaborative initiatives.
  • Provided support to individuals seeking assistance, connecting them with appropriate services and resources within the community.
  • Monitored the progress of outreach initiatives regularly, adjusting strategies as needed to optimize outcomes continuously.
  • Acted as main point of contact between management, clinical staffs and external community.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Increased public awareness of available resources by developing and distributing informative materials.
  • Improved community participation in programs by creating targeted outreach strategies tailored to specific demographics.

Case Manager

Family Aid Boston Inc
01.2021 - 06.2023
  • Manage a case load that range from 20+ families in shelter and/or residential programs
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans
  • Assist in all facets of employment search, financial organization and management - like budgeting, locate resources in community to integrate the families to community
  • Educate families on budgeting, soft skills workshops, returning to school or finding a trade for better employment opportunities, and help with any other obstacle that has landed them in homelessness
  • Meet with clients on a weekly/monthly basis to account for progress on set goals
  • Write alongside client a re-housing stabilization plan to total 30 hours of activities as required by DHCD program participation regulations and expectations
  • Refer families to support services as assessed and/or needed to help family successfully stabilize once out of shelter
  • Also work in collaboration with other programs for success of families

Member Service Representative

Harvard Pilgrim Health Care
08.2020 - 12.2020
  • Expressed top notch customer service to members calling in
  • Verified and Secured members HIPPA
  • Remained complaint to the member policy rules and guidelines
  • Received and routed member inbound calls properly and to designated individuals
  • Handled member inquiries by telephone, email, and fax
  • Multi-tasked ad exceled a high volume of calls per day.

Case Manager

South Middlesex Opportunity Counsel
05.2016 - 09.2018
  • Manage a case load that range from 20-26 families in shelter and/or residential programs
  • Assist in all facets of housing search and applications for housing, anywhere from subsidized, low-income, and market rate
  • Educate families on housing lotteries and other housing opportunities; also provide information on workshops available for housing search
  • Meet with clients on a weekly basis to account for progress on set goals
  • Write alongside client a re-housing stabilization plan to total 30 hours of activities as required by DHCD program participation regulations and expectations
  • Refer families to support services as assessed and/or needed to help family successfully stabilize once out of shelter.

Sales Associate

SolarFlair Energy Inc
09.2014 - 03.2015
  • Answered telephone lines and routed calls to corresponding personnel
  • Managed personnel files and paid time off report
  • Proof read and made corrections to timesheets and kept up with department data excel spreadsheets
  • Conducted background checks at hiring process through Validity Screening Solutions web page.

Education

Bachelor of Science in Criminology -

Framingham State University
Framingham, MA

Skills

  • Microsoft Word
  • Microsoft Outlook
  • Sales Force Proficient
  • Organizational Skills
  • Nonprofit Experience
  • Bi-Lingual in English & Spanish
  • Relationship Building
  • Active Listening
  • Team Leadership

Timeline

Community Outreach Liaison

Vitra Health, LLC
06.2023 - Current

Case Manager

Family Aid Boston Inc
01.2021 - 06.2023

Member Service Representative

Harvard Pilgrim Health Care
08.2020 - 12.2020

Case Manager

South Middlesex Opportunity Counsel
05.2016 - 09.2018

Sales Associate

SolarFlair Energy Inc
09.2014 - 03.2015

Bachelor of Science in Criminology -

Framingham State University

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Melissa Oliva