Tiffany Cruces
Fairfield
Summary
Dedicated and compassionate professional with over ten years of experience in operations, client support, community outreach, and student services. Expertise in case management, record keeping, data tracking, and fostering effective cross-department communication. Recognized for building trust and managing sensitive situations with professionalism while supporting individuals through structured, organized, and people-centered approaches. Committed to enhancing client experiences and driving positive outcomes in diverse environments.
Overview
8
8
years of professional experience
Work History
Community Outreach Liaison
FAIRFIELD SUISUN UNIFIED SCHOOL DISTRICT
Fairfield, CA
02.2021 - Current
- Support students and families in overcoming barriers to engagement and attendance by coordinating district and community resources.
- Maintain accurate files, case records, and data systems in compliance with district requirements. Manage ongoing case management, documentation, and follow ups.
- Handle a high volume of inbound and outbound calls with families, staff, and partners. Prepare and deliver presentations.
- Serve as a student mentor and assist with onboarding and training of new staff and trainees.
- Earned CTE Paraeducator and Instructional Assistant designation in 2022.
- Recognized as an FSUSD Champion for dedication and impact in 2022 and in 2026.
- Analyzed community needs to inform program development, ensuring alignment with district goals.
- Managed assessments and developed individualized care plans for clients.
- Provided training sessions on new policies and procedures for staff development.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Organized and categorized files for easy retrieval and efficient workflow.
Resident Service Specialist
E AND S RING MANAGEMENT
El Sobrante, CA
09.2020 - 02.2021
- Supported daily operations at a residential community by assisting residents with service requests, access issues, leasing support, and CRM documentation while providing professional and responsive customer service.
- Streamlined leasing processes, improving efficiency and reducing turnaround times.
- Coordinated maintenance requests, ensuring timely responses and quality service delivery.
- Analyzed resident feedback to identify improvement areas in property management services.
- Managed tenant inquiries and coordinated property viewings to enhance leasing process efficiency.
- Conducted market research to evaluate rental trends and inform pricing strategies for available units.
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
PROFESSIONAL NANNY
PROFESSIONAL NANNY
06.2018 - 09.2020
- Developed and implemented personalized care plans for children, addressing individual needs and preferences.
- Coordinated daily activities, fostering development through educational games and interactive play.
- Supported healthy meal preparation, ensuring adherence to dietary restrictions and nutritional guidelines.
- Maintained a safe and engaging environment, promptly addressing any potential hazards or concerns.
- Organized family schedules to balance educational commitments, extracurricular activities, and leisure time effectively.
- Prepared meeting agendas and minutes, supporting effective decision-making processes.
- Assisted in budget tracking and expense reporting, improving financial oversight accuracy.
Education
IT Essentials Certification -
Eastern Gateway Community College
01.2022
Database Concepts - IT
Eastern Gateway Community College
Steubenville, OH12-2022
A Essentials & Practical Appications - IT
Eastern Gateway Community College
Steubenville, OH12-2022
IT Essentials CERT Windows Client Configuration - IT
Eastern Gateway Community College
Steubenville, OH12-2022
CTE Paraeducator/ Instructional Assistant - Education
SCOE
Fairfield, CA09-2022
Medical Assistant Certificate - undefined
Carrington College California
High School Diploma -
Enochs High School
Modesto, CA06-2009
Skills
- Check and Connect
- Aeries
- EduClimber
- Google Workspace
- Microsoft Office
- CRM and Data Tracking Systems
- MacOS iOS Android
- Project leadership
- Recordkeeping skills
- Cultural sensitivity
- Community engagement
EXPERTISE
- Operations and Administrative Support
- Client and Community Services
- Case Management and Documentation
- File Keeping and Data Management
- Presentations and Program Support
- Student and Client Mentorship
- Staff Training and Support
- Time Management and Organization
Timeline
Community Outreach Liaison
FAIRFIELD SUISUN UNIFIED SCHOOL DISTRICT
02.2021 - Current
Resident Service Specialist
E AND S RING MANAGEMENT
09.2020 - 02.2021
PROFESSIONAL NANNY
PROFESSIONAL NANNY
06.2018 - 09.2020
Medical Assistant Certificate - undefined
Carrington College California
IT Essentials Certification -
Eastern Gateway Community College
Database Concepts - IT
Eastern Gateway Community College
A Essentials & Practical Appications - IT
Eastern Gateway Community College
IT Essentials CERT Windows Client Configuration - IT
Eastern Gateway Community College
CTE Paraeducator/ Instructional Assistant - Education
SCOE
High School Diploma -
Enochs High School