Melissa Oliver
San Antonio,Texas
Summary
Business Consultant and Leadership Coach with over 25 years of experience in operational excellence and talent alignment with strategic objectives. Proven track record in developing emerging leaders and fostering collaborative environments. Strong commitment to community service, particularly within local churches.
Overview
18
18
years of professional experience
Work History
Learning Performance Consultant
Federal Savings Bank
San Antonio, Texas
03.2023 - Current
- Guide strategic implementation of business learning solutions aligned with organizational goals and leadership development initiatives.
- Facilitate creation and delivery of training curricula in partnership with subject matter experts, ensuring executive alignment and operational readiness.
- Analyze performance data to diagnose gaps, uncover root causes, and recommend targeted learning interventions that improve employee capability and engagement.
- Tailor solutions through active listening, stakeholder collaboration, and contextual analysis to address unique team and business needs.
Business Process Consultant
Federal Savings Bank
San Antonio, Texas
02.2020 - 03.2023
- Led enterprise change initiatives with scalable frameworks supporting digital transformation.
- Developed catastrophe response processes, enabling relief for 5-7 million bank members.
- Launched omni-channel recognition program to drive employee engagement and awareness.
- Reduced tax-related work items by 30% through targeted risk management.
Executive Operational Planning Advisor
Federal Savings Bank
San Antonio, Texas
02.2019 - 02.2020
- Directed corporate events to enhance employee engagement and strengthen culture.
- Oversaw office buildouts and occupancy for 300+ employees, managing vendor relationships.
- Led community outreach programs, including veteran initiatives and nonprofit partnerships.
- Streamlined quarterly reporting and secured executive buy-in for strategic communications.
Business Advisor
Federal Savings Bank
San Antonio, Texas
06.2017 - 02.2020
- Delivered executive briefings by analyzing Member Satisfaction (MSAT) KPIs and risk indicators.
- Developed 'pulse check' reports for senior leaders to address performance trends, risks, and coaching outcomes.
- Coached frontline leaders on strategies to elevate team performance and engagement.
Bank Member Experience Manager (Advocacy)
Federal Savings Bank
San Antonio, Texas
10.2015 - 06.2017
- Led 15-member team resolving real estate complaints in compliance with regulatory standards.
- Streamlined complaint handling processes with attention to risk mitigation.
- Delivered executive summaries on escalated issues to senior leadership.
Real Estate Manager/Project Leader
Federal Savings Bank
San Antonio, Texas
09.2012 - 10.2015
- Mentored future leaders to support talent growth and succession planning.
- Led mortgage redesign pilots using agile methods.
Bank Operations Manager (Credit Card, Disputes, & Escalations)
Federal Savings Bank
San Antonio, Texas
09.2007 - 09.2012
- Built and led high-performing teams through coaching and performance management.
Education
B.A. - Organizational Development
University of Incarnate Word
San Antonio, TXSkills
- Mentoring & Talent Development
- Strategic Consulting
- Performance Consulting
- Process Improvement
- Business Partnership
- Change Management
- Project Management
- Data-driven decision making
- Risk Assessment & Mitigation
- Collaborative Problem Solving
- Cross-Functional Team Leadership
- Relationship Building
- Constructive Feedback facilitation
Timeline
Learning Performance Consultant
Federal Savings Bank
03.2023 - Current
Business Process Consultant
Federal Savings Bank
02.2020 - 03.2023
Executive Operational Planning Advisor
Federal Savings Bank
02.2019 - 02.2020
Business Advisor
Federal Savings Bank
06.2017 - 02.2020
Bank Member Experience Manager (Advocacy)
Federal Savings Bank
10.2015 - 06.2017
Real Estate Manager/Project Leader
Federal Savings Bank
09.2012 - 10.2015
Bank Operations Manager (Credit Card, Disputes, & Escalations)
Federal Savings Bank
09.2007 - 09.2012
B.A. - Organizational Development
University of Incarnate Word