Melissa Olmsted
Ashmore,IL
Summary
Dynamic professional with a proven track record at Rural King, excelling in inventory management and customer satisfaction. Skilled in fostering teamwork and communication, I effectively improved service processes and resolved conflicts. Adept at managing financial records and maximizing occupancy, I bring a customer service focus and a commitment to operational excellence.
Overview
17
17
years of professional experience
Work History
Housekeeper
Heritage Woods of Moline
05.2024 - 02.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Department Manager
Rural King
01.2016 - 07.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Apartment Manager
Parent Managment
03.2008 - 03.2014
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from [Number] tenants and reconciling monthly accounts payable and receivable.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
Education
High School Diploma -
Mattoon High School
Mattoon, IL04-1985
Skills
- Teamwork
- Housekeeping
- Customer service-focused
- Excellent oral and written communication
- Guest relations
- Customer service
Timeline
Housekeeper
Heritage Woods of Moline
05.2024 - 02.2025
Department Manager
Rural King
01.2016 - 07.2022
Apartment Manager
Parent Managment
03.2008 - 03.2014
High School Diploma -
Mattoon High School
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