Melissa Ornelas
Stockton,MO
Summary
Customer-focused Retail Supervisor with exemplary history of leading retail teams to unprecedented sales volumes. Deployed strategic long-range planning, expense control and innovative sales strategies and demonstrates constant readiness to mee consumer needs.
Motivates and inspires team members to engage with customers and grow business.
Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style..
Overview
12
12
years of professional experience
1
1
FSC food Manager
3
3
Tips on premises
1
1
Life and Health insurance license.
Work History
Retail Supervisor of Events
Crossmark
Plano, TX
02.2010 - 04.2022
- Dealt with customer complaints and rectified product and service issues.
- Coordinated restocks to keep retail displays organized and full for customers.
- Supervised work of employees, training new team members and monitoring performance.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Answered customer questions and addressed complaints quickly and courteously to patrons satisfaction.
- Greeted customers upon entrance to store and offered assistance in locating items.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Stayed up to date on product trends and customer needs.
- Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
- Reviewed schedules to keep store under leadership properly staffed.
- Set sales targets and implemented action plans for achieving set objectives.
- Planned shift activities, assigned duties and supervised employees.
- Trained new Event Socialist and coached on marketing methods and engagement strategies, resulting in Memorable Member Experience in sales.
Education
High School Diploma -
PENN FOSTER HIGH SCHOOL
Scranton, PA06.2015
Skills
- Leadership development stor growth planning
- Team Management
- Supervising Experience
- Marketing
- Communication skills
- Negotiation
- Relationship management
- Sales
- Event Planning
- Microsoft office 10
- Excell 10
- Windows edge 3
- Citrix 10
Certification
Food Handlers FSC Manager
eTips-s Certified
Life and Health Insurance Licensed.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Supervisor of Events
Crossmark
02.2010 - 04.2022
High School Diploma -
PENN FOSTER HIGH SCHOOL
Food Handlers FSC Manager
eTips-s Certified
Life and Health Insurance Licensed.
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