Melissa Ortega
Pensacola,FL
Summary
Adept at observing, training, and motivating childcare team members to provide the most stimulating, enjoyable, and secure care to children. Hardworking and reliable with good problem-solving skills. Over 5 years of experience in Child Care with experience in providing supervision and guidance to children within daycare facilities as well as Child Care Assistance. Dedicated to helping children better understand the world around them and developing relationships with parents to enrich children's lives through play and learning. Highly motivated to succeed in the professional environment.
Overview
12
12
years of professional experience
Work History
Lead Teacher, Toddler Department
NAS Pensacola Child Development Center
07.2023 - Current
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with CNIC and NAEYC.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Planned and implemented integrated lessons to meet accreditation standards.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for children.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Child Care Assistant, Infant and Toddler Department
Corry Station Child Development Center
08.2022 - 07.2023
- Designed monthly activity schedules to balance play, rest and learning time.
- Promoted learning and social development through structured and unstructured playtime.
- Responded to inquiries from parents and guardians.
- Documented children's growth and development.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Read stories, sang songs and facilitated creative play.
- Encouraged children's emotional and social development.
- Monitored children's activities to verify safety and wellbeing.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Provided one-on-one support for children with special needs, ensuring equal access to education and resources.
- Assisted in potty training and toilet hygiene.
Child Care Assistant, Infant/Floater Teacher
NAS JRB Fort Worth Child Development Center
01.2020 - 05.2022
- Provided one-on-one support for children with special needs, ensuring equal access to education and resources.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Responded to inquiries from parents and guardians.
- Increased parental involvement by maintaining open lines of communication and providing regular updates on child progress.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Collaborated with colleagues to create stimulating learning experiences for diverse groups of children.
- Documented children's growth and development.
Operations Assistant
MCCS Engraving Shop
09.2016 - 10.2017
- Streamlined operations by implementing efficient inventory management systems were responsible for the production of products sold in shops such as vinyl printing, heat press, and engraving.
- Contributed to cost savings by identifying opportunities for process improvements across various operational areas.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Increased efficiency with thorough record-keeping of operational documents, including invoices, purchase orders, and shipping documentation.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Performed wide-ranging administrative, financial, and service-related functions.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased customer service success rates by quickly resolving issues. I assist customers with Boot Camp Graduations orders in-store, by phone, or by fax.
- Processed customer orders and invoices to support timely fulfillment and delivery.
Teller/ ATM Maintenance
Community Bank
04.2012 - 09.2013
- Processed wide variety of retail banking transactions for personal and commercial customers in different currencies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Educated customers on online banking and mobile banking applications.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted with training of new tellers on policies and procedures.
Education
No Degree -
San Antonio College
San Antonio, TXHigh School Diploma -
Judson High School
Converse, TX05.2003
Skills
- Helping Students with Special Needs
- Collaboration and Teamwork
- Curriculum Development
- Safety Monitoring
- Classroom Management
- CPR and First Aid
- Decision-Making
- Organizational and Planning Skills
- Communication and Interpersonal Skills
- Parent-teacher relations
- Child Development
- Spanish Language Proficiency
- Inclusive Environment
Accomplishments
- Supervised team of 3 staff members.
- Translated for Spanish-speaking parents and guardians to enfranchise them in childcare options.
- Managed classroom of 8 plus children ages 6 weeks to 2 years old, maintaining a safe, nurturing environment.
- Targeted Development - Met with parents and guardians to discuss children's progress and to determine priorities and resource needs.
- Managed classroom of up to 14 children ages 6 weeks to 2 years old, maintaining a safe, nurturing environment.
Languages
Spanish
Native or Bilingual
Timeline
Lead Teacher, Toddler Department
NAS Pensacola Child Development Center
07.2023 - Current
Child Care Assistant, Infant and Toddler Department
Corry Station Child Development Center
08.2022 - 07.2023
Child Care Assistant, Infant/Floater Teacher
NAS JRB Fort Worth Child Development Center
01.2020 - 05.2022
Operations Assistant
MCCS Engraving Shop
09.2016 - 10.2017
Teller/ ATM Maintenance
Community Bank
04.2012 - 09.2013
No Degree -
San Antonio College
High School Diploma -
Judson High School
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