Melissa Ortiz
New York ,NY
Overview
6
6
years of professional experience
Work History
Food Expeditor
Owen’s Fish Camp
Lakewood Ranch, FL
02.2024 - 06.2024
- Coordinated communication between kitchen staff and servers to ensure timely and accurate food delivery.
- Managed the flow of orders and prioritized tasks to maintain efficient kitchen operations during peak hours.
- Trained new kitchen staff on food presentation standards and expediting procedures.
- Ensured compliance with health and safety regulations by mandating the use of appropriate kitchen attire, such as hairnets, gloves, and clean uniforms, implementing an efficient labeling system, and rigorously enforcing cleaning and equipment sanitization schedules.
Server & Bartender
Casa Patron Mexican Kitchen
Sarasota, FL
03.2024 - 06.2024
- Delivered exceptional customer service to elevate each dining experience, guaranteeing timely food delivery, conducting courteous post-meal guest check-ins, and upholding pristine dining area maintenance.
- I efficiently managed orders, communicating guest preferences to the kitchen for accurate service. Simultaneously, I provided seamless service across multiple tables in a fast-paced environment, prioritizing guest satisfaction with attentive care.
- Demonstrated proficiency in menu knowledge, encompassing ingredients for each dish, biweekly updates on daily specials, and a thorough understanding of beverage selections to offer well-informed recommendations to guests.
Busser & Hostess
Max’s Table
Osprey , FL
11.2022 - 07.2023
- Effectively handled and seated large numbers of customers in a dynamic and competitive hospitality workplace, adapting to customer needs and providing excellent time management skills.
- Within the restaurant team, I enhanced success by analyzing customer feedback, implementing staff training programs to elevate service quality, and collaborating effectively to identify and address areas for improvement.
Customer Service Associate
Foot Locker
Sarasota, FL
06.2018 - 07.2018
- Provided exceptional customer service by addressing inquiries, assisting with shopping needs, and maintaining organized displays, stocked shelves, and cleanliness at the checkout area.
Education
Associate of Arts - Pathway of Criminal Justice
State College of Florida
Bradenton, FL12-2023
Skills
- Problem Solving, Team collaboration, Time Management, and Fast Learner
- Fluent in Spanish and English
Affiliations
Teen Intensive - RISD Museum, Providence, RI June 2018 – July 2018
Scholar
- Across a month-long program at the Rhode Island School of Design, I learned about a variety of art media that mostly consisted of paint, cloth, paper, wood and found objects workshops and collaborated as a team to create art.
- Exploring diverse art media fostered creative thinking and enabled me to approach projects with fresh perspectives, while working with varied materials improved my adaptability to different techniques and methods.
- Collaborating on art projects with different students sharpened my communication, compromise, and teamwork skills as we worked towards shared objectives.
Timeline
Server & Bartender
Casa Patron Mexican Kitchen
03.2024 - 06.2024
Food Expeditor
Owen’s Fish Camp
02.2024 - 06.2024
Busser & Hostess
Max’s Table
11.2022 - 07.2023
Customer Service Associate
Foot Locker
06.2018 - 07.2018
Associate of Arts - Pathway of Criminal Justice
State College of Florida