Melissa Ortiz
Wenatchee,WA
Summary
Enthusiastic and customer-focused individual with experience in retail and transportation. Known for effective communication, problem-solving, and teamwork skills, contributing to high customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Transportation Assistant
Seedlings Early Learning Center
Wenatchee, WA
04.2025 - 10.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assist students with boarding and exiting the bus, and help them find their seat.
- Assist in emergency evacuations and administer basic first aid if needed.
- Establish and maintain a good raport with students, parents, and coworkers.
- Ability to work independently and disciplined environment.
Cashier/Customer Service
Chick-fil-A Restaurants
Houston, TX
08.2022 - 12.2024
- I earned recognition for on-time attendance record.
- Maintain and orderly check out areas, maintain sanitation, health, and safety standards in all work areas including mopping floors and emptying trash cans.
- Trained new employees on customer service protocols and store procedures.
- Consistently receiving positive feedback for excellent communication and service skills.
- Customer focused professional with 2+ years of experience in food service industry. Seeking a Front of House and Back of House Team Member position at Chick-Fil-A. Where exceptional service, teamwork, and attention to detail can contribute to providing a welcoming and efficient dining experience for all customers.
Retail Sales Associate/Customer Service
Candle unique
Houston, TX
11.2019 - 10.2024
- Engaged with customers to build rapport and loyalty.
- Provided exceptional customer service by greeting customers, answering inquiries, and offering recommendations on our products.
- Responsible for upselling and cross-selling products to meet customer needs.
- Managed store operations, such as stocking shelves, setting up displays, and handling cash.
- Motivated retail sales associate with outstanding customer service skills, relationship building strength, merchandising and strategic development abilities. Recognized for advanced sales and merchandising skills.
Education
Cesar E. Chavez High School
Houston, TXSkills
- Retail Sales
- Upselling
- Food Service
- Merchandising
- Cash Handling
- First Aid and CPR
- Strong observation for safety
- Child safety
- Emergency response
- Attention to detail
Timeline
Transportation Assistant
Seedlings Early Learning Center
04.2025 - 10.2025
Cashier/Customer Service
Chick-fil-A Restaurants
08.2022 - 12.2024
Retail Sales Associate/Customer Service
Candle unique
11.2019 - 10.2024
Cesar E. Chavez High School