Melissa Ott
Georgetown,TX
Summary
Adept in problem-solving and critical thinking, I elevated customer satisfaction and sales performance at T-Mobile. Leveraging technical support expertise and active listening, I spearheaded strategies boosting store KPIs and nurtured client relationships, significantly enhancing loyalty and revenue growth.
I am now seeking to transition into a career in entry-level IT work, where I can apply my technical skills and customer-focused approach to new challenges and opportunities.
Overview
11
11
years of professional experience
Work History
Senior Mobile Expert
T-Mobile
01.2024 - Current
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Collaborated with team members to achieve monthly sales targets.
- Facilitated cross-functional team collaboration to align mobile development with company objectives, ensuring product coherence.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
Mobile Expert
T-Mobile
03.2019 - 01.2024
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
Retail Sales Associate
T-Mobile
03.2014 - 03.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT12.2025
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ12.2020
High School Diploma -
Stony Point High School
Round Rock, TX05.2010
Skills
- Problem-solving abilities
- Critical Thinking
- Technical Support
- CompTIA A Certification
- Computer Skills
- Microsoft Office
- Problem-Solving
- ITIL Service Management
- Active Listening
- Problem Resolution
Affiliations
- The National Society of Leadership and Success
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Mobile Expert
T-Mobile
01.2024 - Current
Mobile Expert
T-Mobile
03.2019 - 01.2024
Retail Sales Associate
T-Mobile
03.2014 - 03.2019
Bachelor of Science - Information Technology
Western Governors University
Bachelor of Science - Business Administration And Management
University of Phoenix
High School Diploma -
Stony Point High School
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