UJAWALA AURORA SURYAVANSHI
Marietta,GA
Summary
Information Technology student pursuing a Bachelor of Science with a focus in Cybersecurity, seeking opportunities to grow within the technology industry. Experienced in customer support, technical troubleshooting, and team leadership through a supervisor-level role at T-Mobile. Skilled in problem-solving, communication, network support and working with technology systems and tools such as Power BI, Citrix, and Microsoft Office. Interested in entry-level IT, cybersecurity, or technical support roles where I can apply my technical knowledge while continuing to develop hands-on industry experience.
Overview
6
6
years of professional experience
Work History
Senior Mobile Expert
T-Mobile
03.2023 - Current
- Diagnosed and resolved device performance issues (software glitches and device and network troubleshooting)
- Worked with multiple systems and adapted to change quickly
- Took part in initiative programs to expand in leadership skills, trained new staff on product features, sales techniques, and customer interaction best practices.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
- Promoting into senior position and excelling in systems including BOPIS, Microsoft Teams, Office 365, Microsoft Power, Power BI, C2, Citrix
Manager
UFAK Inc
03.2020 - 01.2022
- Developed and implemented strategic initiatives that improved overall service quality and customer satisfaction.
- Mentored junior staff to foster skill development and promote a collaborative team environment.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelors of Science - Information Technology, Cybersecurity
Kennesaw State University
Kennesaw, Georgia01.2027
Skills
- Problem-Solving
- Communication
- Team Leadership
- Data Entry/Analysis
- HTML
- Microsoft office
- Technical troubleshooting
- Python programming language
- Analytical thinking
- Power BI experience
- Citrix workspace environment
- Java
Timeline
Senior Mobile Expert
T-Mobile
03.2023 - Current
Manager
UFAK Inc
03.2020 - 01.2022
Bachelors of Science - Information Technology, Cybersecurity
Kennesaw State University