Melissa Padilla

• Assisted with team responsibilities.
• Oversaw store operations.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Completed orders and oversaw others complete the order.
• Managed associates by delegating tasks and supervising daily operations.
• Scheduled employees, prepared bank deposits, and run store meetings.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Met sales targets consistently for each shift by positively engaging associates and delivering high levels of service.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Interviewed associates and started their training.
• Managed training on each shift giving feedback to the trainer.
• Enhanced team performance by implementing effective training programs and coaching techniques.

• Trained, coached, and mentored new sales associates for maximum performance.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Increased sales and customer satisfaction through personalized servicing.
• Upsold warranties and complementary products to customers through persuasive marketing techniques.
• Handled cash register operations and customer transactions to process payments.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Processed and stocked merchandise in accordance with store standards.
• Monitored sales team performance and provided constructive feedback.
• Participated in store meetings and product training sessions to understand and sell items.
• Performed inventory control procedures to manage stock.
• Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify and address discrepancies.
• Opened and closed store.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve

skills.

• Trained all new hires up to level 7. Giving feedback and helping them achieve their goals.