Melissa Palacios Garcia

• Maintained a safe and clean environment for child at all times.
• Communicated regularly with parent about child's behavior and activities.
• Supervised child during parent's work hours.
• Assisting with meals, snacks, naps and bedtime routines for the child.
• Maintaining a positive attitude while being patient and understanding with the child.
• Completing light housekeeping tasks such as tidying up toys and meal area.
• Anticipated potential issues using problem-solving skills, enhancing child’s safety and experience.

• Assisted customers with product inquiries and provided exceptional service.
• Operated cash registers and processed transactions efficiently and accurately.
• Resolved customer complaints promptly to enhance overall shopping experience.
• Monitored store displays to ensure they were attractive and well-stocked.
• Greeted customers as they arrived and made sure all customers had a membership to the store.
• Returned any products left at the cash registers back to their designated spots
• Promoted any sales on memberships as well as upgrades.
• Helped provide information on different levels of memberships.
• Helped resolve any issues regarding memberships.

• Supervised gate operations to ensure smooth guest entry and exit.
• Trained staff on safety protocols and guest service best practices.
• Managed guest flow during peak times to maintain efficient access.
• Managed, supervised and scheduled staff
• Kept work area organized and clutter free.
• Helped upper management complete tasks including helping other departments such as ride operations, guest services, parking lot, and park services (cleaning of park).
• Assisted team members and managers with tasks to maintain productivity and meet project milestones.
• Addressed concerns quickly to avoid lasting issues.
• Oversee the Main Gate location to make sure everything is ready day off and next day.
• Wage and hour trained to ensure all team members have taken their proper breaks and lunches to avoid any violations.
• Trained in harassment class to avoid any conflicts in the work place.

• Manage ticket- taking at turnstiles and cashier booths at Main Gate.
• Abide by California wage and hour laws
• Handle and deal with any issues involving admission tickets.
• Train and oversee 30+ team members.
• Maintain work area by keeping neat and organized
• Provide great guest service.
• Completed day-to-day duties accurately and efficiently.
• Promoted high guest satisfaction by resolving problems with knowledgeable and friendly service.
• Made sure all duties were done accurately.
• Cashier trained team members on registers as well as on turnstiles used to scan in admission.
• Made sure location was set up in the morning for the day and set up ready for next day use.

Team Member:

• Operated cash registers to process payments from guests.
• Worked hard to learn required tasks quickly to maximize performance.
• Greeted guests upon entering the park with friendly demeanor.
• Scanned in proper park admissions.
• Worked at Season Pass Processing helping guests update membership payments and entering information for passes/memberships
• Upsold ticket admissions and memberships.
• Provide great guest service.
• Maintained a clean and organized work area throughout shift.

Bank Staff:

• Provide cashiers with tills for the day
• Made sure proper paperwork turned in at the end of the day with tills
• Maintain Admissions II clean and neat.
• Helped management keep track of register tills and cashiers.
• Kept inventory of vouchers, paperwork and coupons used throughout the day.
• Ready and available if needed to cover a team member or cover a lead.